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Santander US Associate, Testing in Dorchester, Massachusetts

Associate, Testing - 2000459



The Associate, Testing Branch Technology analyzes, develops, debugs, executes and maintains automated test cases within the testing environment. Promotes and develops testing methodologies and standards specifically related to client and operation supporting technologies. Continuously enhances knowledge/expertise in own area and keep current with leading-edge technologies trends. Assists and approves development of test strategies and plans. Tasked with analyzing complex technical system problems and testing. In addition, leads projects or subprojects and coordinates rollouts of while providing coaching and guidance to team members. Will lead and support the key initiatives of Branch Technology initiatives including Santander’s ATM Software replacements and enhancements for 2020-2021.


  • Experience leading testing of branch and operations technology: ATM products, Teller workstations and call center technology

  • 5-9 years’ functional testing and data query experience with Santander’s proprietary technology Partenon and Banksphere

  • Create and/or assist in creating QA work products related to branch and operation technology: test plans, test cases, requirements traceability matrices and other core QA documents

  • Hands on experience using the following QA Testing tools:

  • ALM (Santander customized) – Administrator level (5-9 years)

  • JIRA – 1-2 years hands on user experience

  • Perfecto Mobile - 1-2 years

  • Testing leadership support with experience in Santander specific technology, processes and methodology

  • Hands on creation of test data needed for testing, particularly Partenon mainframe

  • SQL queries and services tests as needed for backend verification

  • Front end/GUI verification testing

  • Working knowledge of reporting well documented defects specific to ATM and teller workstation products

  • Report test results to the stakeholders

  • Partners with development and business teams to ensure test coverage is complete and accurate

  • Production support and incident fix testing

  • Acts as Subject Matter Expert for branch and operations technology products conducting complex software/systems testing

  • Defines, develops and implements software/systems testing standards and procedures, and oversees testing

  • Develops complex test plans with critical business impact related to new or enhanced products and services

  • Documents and analyzes test results, and makes recommendations to improve overall quality

  • Establishes software quality standards for life cycle, documentation, development methods, testing, and maintenance

  • Evaluates and recommends new testing processes and systems (automation) between multiple platforms

  • Leads teams to deliver project milestone results in fast paced environment

  • Leads test releases and system integration for new technology and/or prototype systems

  • Oversees testing of purchased third-party software and/or services to ensure that company standards and end-user requirements are met

  • Provides guidance and work leadership to less-experienced Quality Assurance/Testing personnel

  • Works directly with management and vendors to ensure that project goals and objectives are met

  • Acts as a subject matter expert (SME) while providing leadership, guidance, and mentorship to other project managers

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.



  • Bachelor's Degree; in computer science, software engineering or equivalent field, or equivalent work experience

  • 5-9 years of relevant work experience in a banking technology (ATM and Teller technology)

  • Experience developing test strategies, test plans, and test cases

  • Working hands on experience in SQL (queries, inserts, joins)

  • Working hands on experience API and Services testing or development

  • Ability to build relationships and work collaboratively

  • Ability to comprehend data, draw conclusions from complex reports, and work in a fast-paced, collaborative team environment

  • Ability to evaluate and identify opportunities to improve technology performance

  • Ability to interact with senior-level management and clients and hold technology discussions with non-technical individuals

  • Ability to prioritize and manage workload

  • Ability to stay continuously informed on current leading-edge technologies industry trends

  • Project management skills

  • Minimal physical effort such as sitting, standing, and walking


  • Communicates in a timely and straightforward manner

  • Probes for additional information, clarifies assumptions and confirms agreed-upon actions

  • Keeps everyone involved informed about progress and issues

  • Creates a good working environment in the team; works towards shared goals contributing ideas and accepting change Provides assistance and coaches less experienced team members

  • Executes risk management process and procedures without management direction, and demonstrates awareness of expected results

  • Knows the relationship and impact of actions and results

  • Has an understanding of regulations impacting area supported

  • Follows through to meet commitments to others

  • Takes responsibility for achieving strong results, despite balancing multiple complex demands

  • Identifies the component parts of a complex situation or problem and the relationship among variables that are not obvious

  • Understands the relevant products and services and the markets in which they are sold and their risk return to the organization

  • Can identify and speak to major operational issues across the organization

  • Uses information and data effectively to support a position and present a rational case

Job : Software Validation & Testing
Primary Location : Massachusetts-Dorchester-2 Morrissey Boulevard - 06367 - Columbia Park


Organization : Technology (5900)
Schedule : Full-time
Job Posting : Mar 24, 2020, 8:08:08 PM