Philips Program Manager- Sleep Respiratory Care (Michigan/ Ohio) in Detroit, Michigan
In this role you have the opportunity to
As the Program Manager you will oversee, manage and implement the technical and operational aspects of Sleep and Respiratory Care services to deliver the value of improved efficiencies and compliance
You are responsible for
Coordinating cross-functional teams (Customer, Philips Sales/Business/Marketing/Customer Support and others as applicable ) through meetings and progress measurement activity which bring distinct, specific projects to completion on time, within agreed upon scope and within budget
Reviewing status of projects, budgets and manages schedules and prepares status reports.
Assessing project issues and develops resolutions to meet productivity, quality, and project timelines and objectives.
Developing mechanisms for monitoring project progress and for intervention and problem solving with Regional Sales Directors, Key Account Executives, Key Account managers, Account Managers, Clinical Specialists, and key stakeholders.
Team Communication Hub – all project aspects
Conduct research and data collection to understand the organization, clinical and operational workflows (customer interviews, focus groups, workshops)
Develop and present workflow and technology recommendations/options to customer for consideration using Philips solutions and 3rd party as appropriate
Develop a Implementation, Training and Go Live Plan
Implement the chosen services/software solutions
Conduct Pre-Live training for all key stakeholders
Develop KPIs for customer site to measure and monitor post-Go Live results
Liaising with the client to keep them informed of progress and to make relevant decisions for necessary plan adjustments
You are a part of
the North America Sleep and Respiratory sales organization, the incumbent will report to the Director of Provider Services.
To succeed in this role, you should have the following skills and experience
Understand clinical pathways for OSA and Respiratory Care patients from diagnosis, intake/set-up on therapy, compliance monitoring and ongoing resupply services
Familiarity with Homecare provider billing operations
Understanding of CPAP compliance software solutions and insurance rules
Ability to analyze the results of research/data and develop a gap analysis between current and future desired state
Understanding and ability to facilitate communication within and between multiple business departments within customer sites (billing, customer service, operations and clinical staff) to implement and most effectively utilize chosen software solutions/services
Minimum of two years of working experience in the Project Management role
Commercial / sales experience, strongly preferred
Skilled in MS office applications (Word, Power Point and Excel), required
Competitor knowledge of relevant competitive solutions, strongly preferred.
Project Management software tools
Methods and tools for prioritizing customer requests
Presentation skills, Solution Selling
Relevant quality and regulatory requirements
Bachelor’s degree required. Degree disciplines in business, commercial, technical, or clinical specialty, strongly preferred.
Willing to travel approximately 60-70% within North America
In return, we offer you:
Philips is a leading health technology company focused on improving people’s health and enabling better outcomes across the health continuum from healthy living and prevention, to diagnosis, treatment and home care. Philips leverages advanced technology and deep clinical and consumer insights to deliver integrated solutions. The company is a leader in diagnostic imaging, image-guided therapy, patient monitoring and health informatics, as well as in consumer health and home care. Headquartered in the Netherlands, Philips employs over 70,000+ employees with sales and services in more than 100 countries. News about Philips can be found at www.philips.com/newscenter .
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
No Sponsorship offered
"US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa."