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Amazon.com Services Inc Principal WW Professional Services Operations Str in Detroit, Michigan

Amazon Web Services (AWS) is the pioneer and recognized leader in Cloud Computing. Our web services provide a platform for IT infrastructure in-the-cloud that is used by hundreds of thousands of developers and businesses around the world. These customers range from start-ups to leading web companies to Global 2000 companies in financial services, pharmaceuticals, and technology. AWS customers are looking for ways to improve their utilization of AWS services and our portfolio of AWS Premium Support services can help them solve complex business challenges and improve overall customer satisfaction.brbrWe are seeking a WW Sales Specialist (WWSO) Strategy Operations (SO) Leader to drive strategic programs, initiatives and processes that accelerate revenue growth and drive specialist productivity through interlock with Professional Services. They will identify and prioritize the most impactful opportunities through developing empathy for our customers' needs, understanding the AWS business systems, applying best practices and analyzing root causes. They will be adept at presenting and engaging senior stakeholders across diverse organizations to pilot the program, with clear success criteria. Based on the outcome, they will simplify, optimize and improve the proposal before working with various stakeholders and operating teams to implement the program at scale, ensuring adoption among users and excellent customer experience and satisfaction.brbrThe ideal candidate has experience in leading business strategy, innovation and transformation at scale in complex environments. They will have high business acumen and strong analytical skills coupled with strong collaboration and influencing skills. This is a hands-on position - the candidate must be willing to "roll up the sleeves". The candidate will be a self-starter with a bias towards independent problem solving, a passion for identifying and eliminating bottlenecks, and has the foresight to anticipate business needs, make tradeoffs, and balance business dynamics despite constraints. The lead will thrive in a fast-paced environment, will be able to manage through ambiguity and complexity, and constantly seek ways to invent and simplify across the business.brbrThis position can be remote, but candidates must be based near an AWS office location (Arlington, Atlanta, Austin, Boston, Chicago, Cupertino, Dallas, Detroit, East Palo Alto, Herndon, Houston, Irvine, Minneapolis, Nashville, New York City, Pittsburgh, Portland, San Diego, San Francisco, Seattle, Washington D.C., Sunnyvale, Santa Monica, Seattle, Tempe)brbrKey Responsibilities Includebrbrbr* Define key sales support mechanisms and programs to meet the rapid growth of the business and achieve revenue attainment and market development objectivesbr* Drive pilots and change management and communications for new mechanisms and tools for the business unitbr* Development and facilitation of C-level engagements focused on improving customer engagement and developing long-term strategic relationships. This involves interfacing with multiple stakeholder groups and subject matter experts to understand customer needs, account planning activities, and the art of what's possible.br* Ability to understand long term strategic needs of customers and assist in development of AWS and Amazon business plans to meet these needsbr* Coordination across multiple Amazon teams to bring the right experts to discussions to maximize productivity of vision workshops.br* Coordinate with other functional units within Amazon to ensure alignment of efforts and sharing of best practices.br* Collaborate with other team members to develop a scalable methodology and framework for the Executive Visioning program including design process, framework structure, metrics/impact measurement, and handoffs to appropriate teams (post workshop).br* Obsessively impr

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