IHS Markit Client Support, Automotive in Detroit, Michigan
The Client Support, Senior Associate will be responsible for supporting the Account Manager and Account Executive. They will provide administrative and client support assistance to the Account Manager and Executive enabling them to maintain current business and drive revenue within IHS Markit’s market reporting, dealer network planning and recall product portfolios for existing and new clients. This position would interact with some client personas, as well as, account, product, sales operations, and production teams. The ideal candidate has great attention to detail, is well organized, and a self starter. If you enjoy contributing to a team’s overall success and want to understand your client’s business and strategic goals, you could be the person we are looking for.
Maintain in real time all sales activity in CRM platform with up to date information.
Assist with the preparation of new contracts (includes Order Forms, Master Agreements, Trial Agreements and Continuation Letters).
Work across Account Team, Sales Operations and Product team members to ensure accurate reporting in Salesforce.
Address invoicing and purchase order questions and work with Sales Operations or Finance to make corrections/adjustments as needed; resolve problems and handle complaints in a timely manner.
Manage contract renewals by monitoring renewal dates, working with Account Team to establish new pricing/terms and delivering required renewal paperwork to the client.
Stay up-to-date on our products/services/solutions suite, including new features and product launches.
Gather all required specs and documents (working with Account Team) for new and existing deliverables/schedule set-up meetings with clients and internal teams to review when required.
Prepare and provide quotes for all new and recurring business.
Collect all necessary documentation associated with project/deliverable to ensure billing and revenue recognition.
Work effectively and efficiently with internal product teams, account management teams, Marketing, and Sales Operations.
Represent and promote the company to all levels and functions at the OEMs and NSCs.
Develop and maintain a high level of understanding and knowledge of IHS Markit products and services offerings, and articulate them effectively to clients.
Track the progress of various simultaneous projects, review project plans and conducting regular status meetings, both internal and external.
Ensure all day-to-day client queries and issues are resolved to the client’s satisfaction within the minimum period of time, working with other departments within IHS where necessary.
May provide technical guidance to others involved in delivering products/services to clients and serve as a senior contact for internal resources.
Work closely with Production, Finance and Legal on various projects to ensure seamless product delivery and proper revenue recognition.
Facilitate and manage recall campaign fulfillment services with client, production team, and vendor.
BA or BS Degree in a related field or demonstrated SaaS and consultative selling experience
Intimate knowledge of Salesforce, including reporting tools and dashboard creation
Ability to manage multiple projects simultaneously while meeting deadlines
Strong attention to detail, accuracy, dependability and responsiveness
Proficient in Microsoft Office suite – especially Word, Teams, Outlook, Excel and PowerPoint.
Excellent communication (written and verbal), and interpersonal skills.
Self-motivated with the ability to work independently and as part of a team in a high energy, fast-paced environment
Demonstrated initiative and ability to organize with the ability to prioritize a diverse workload in a busy environment
Demonstrated ability to communicate and interact effectively across all levels of the organization
Knowledge of Salesforce CRM software to track sales opportunities and customer activity
Strong analytical and time-management skills
Inclusion and diversity are critical to the success of IHS Markit, and we actively encourage applications from people of all backgrounds. We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected category. For more information on the many ways in which we enthusiastically support inclusion and diversity efforts for both candidates and employees, please access our Inclusion & Diversity Statement here.
We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact (Accessibility@ihsmarkit.com) or call +1 212 849 0399. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only. We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up.
IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law). In addition, as a federal contractor in the United States, the company participates in the E-Verify Program to confirm eligibility to work.
For information please click on the following links:
IHS Markit Business Code of Conduct (https://investor.ihsmarkit.com/static-files/86e1cd0a-429d-4398-9f95-c54d4c2fa1e0) Right to Work EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) EEO is the Law Supplement Pay Transparency (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)
If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.
IHS Markit harnesses deep sources of information, analytics and expertise to forge solutions for the industries and markets that drive global economies. Our company partners with clients in business, finance and government to provide the unrivaled insights and perspectives that lead to well-informed, confident decisions. We call this The New Intelligence. IHS Markit serves more than 50,000 key customers in more than 140 countries, including 80 percent of the Fortune Global 500. We help decision makers apply higher-level thinking to daily tasks and strategic issues across a host of industries and disciplines including energy, finance, automotive, engineering, technology, maritime and trade, aerospace and defense, chemical, and economics and country risk.
Headquartered in London, IHS Markit (NYSE: INFO) is committed to sustainable, profitable growth.