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RAKA Service Writer in Des Moines, Iowa

Job Purpose

Shift your career into high gear with RAKA. As the region s CAT, Mitsubishi and Jungheinrich dealer, RAKA, formerly known as NMC Material Handling, has been serving its loyal customer base for over 80 years. Our employees are the cornerstone of our business and key to ensuring that our customers equipment and systems are back up and running.

The Service Writer is responsible for acting as the first-line, direct point of contact to the customer by answering calls and scheduling and coordinating all service work and parts order entry for machine repairs. The Service Writer s job creates a trusting relationship with the customer thereby promoting retention and loyalty.

As a RAKA Service Writer, you can expect to:

Open, process, and close service repair quotes and work orders for all repairs by obtaining accurate details from customers as to the nature of the problem. Secure service manager approval, if needed.

Verify warranty and service contract coverage. Inform customers of any needed services, recalls, DOT inspections due to equipment.

Ensure parts and service orders are accurate, supportable, and match invoices. Identify add-on sales opportunities and effectively communicates these to the customer and appropriate sales representatives.

Schedule equipment repairs on work orders by dispatching workflow to shop/field technicians by assessing skills, capabilities, areas of expertise, and work availability schedules to minimize customer downtime and maximize field vs. shop time for field technicians.

Review work orders submitted by techs checking for errors or omissions. Reviews parts detail on service calls to ensure parts are posted and nothing remains on backorder or reservation.

Experience the RAKA Difference

At RAKA, we will provide you with a different set of tools to help you advance your career:

The People/Culture: You can expect to work with helpful, friendly, and collaborative teammates. Our technicians drive our business and they operate in a trusting and flexible environment.

Flexibility: At the end of the day, our home and families are what is most important. Our managers offer flexibility so you never have to worry about choosing between work and family.

Challenge/Opportunity: This is not a production environment. You will find new challenges and a variety of tasks every day. You get to choose your path and how you would like to grow.

Brand: Our employees take pride in representing the #1 brand in construction equipment. Caterpillar has been rooted in our blood since we were children.

RAKA Right for You

We are interested in knowing the nuts and bolts of who you are, so tell us about your proud moments and accomplishments that got you to where you are today.

Tell us about the various equipment and systems that you have knowledge of.

We prefer candidates who have customer service experience preferably in a related industry, so let us know about it.

*If you have any questions prior to applying, please reach out to our Recruiting team at or 402-891-7555.

About RAKA:

RAKA, formerly NMC Material Handling, has been serving the upper Midwest since the 1970 s. This change in our business means great things for potential candidates. We re growing and investing in our company and employees. We are investing in the personnel skills and in a fleet of industry-leading material handling and aerial equipment and service solutions. Come be a part of our experienced and knowledgeable sales and service teams that help our customers with comprehensive equipment solution packages that best serve their business needs.

RAKA hires the best in sales and service personnel behind a complete line of quality products, including:

Cat Lift Trucks

Mitsubishi Forklifts


Taylor Big Red

Taylor Dunn

Big Joe

Warehouse Equipment

RAKA is an equal opportunity employer and affords equal opportunity to all applicants for all positions. RAKA shall abide by the requirements of 41 CFR ยงยง 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.