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Wells Fargo Loan Document Specialist 3 VOE FAST Team in Des Moines, Iowa

Job ID: 5541937

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer Banking is an industry leader in supporting homeowners and consumers, in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. We’ve built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.

HOURS 10:00 AM - 7:00 PM CST MONDAY-FRIDAY

Responsible for performing complex duties that support the Verification of Employment (VOE) department of the Fulfillment Advantage Support Team (FAST). FAST includes Verification of Employment, Verification of Deposit and the 4506T Audit departments. Position involves a high level of production along with some reporting, training and other responsibilities.

Primary responsibilities include, but are not limited to:

• Perform VOE activities which include handling escalations, Help Desk follow up, inquiries from processors to meet required service level agreements

• Review and evaluate loan documents; efficiently utilize various loan processing systems, vendor system, and internal databases

• Resolve escalated issues in a professional, timely, and thorough manner

• Monitor email inboxes, ensuring work is completed in a timely manner

• Identify trends/opportunities, providing recommendation for resolution

• Assist with the tracking and implementing of various process change

Required Qualifications:

  • 6+ months of experience in one or a combination of the following: customer service, loan administration, collections, or sales environment demonstrated through work or military experience

Desired Qualifications:

  • Intermediate Microsoft Office skills

  • Excellent verbal, written, and interpersonal communication skills

  • High attention to detail and accuracy skills

  • Ability to identify and assess issues then make sound decisions

  • Knowledge and understanding of loan administration, lending, or mortgage

  • Experience meeting high production and quality standards in a fast paced, development and production support environment

  • Ability to shift priorities as work flow/volume dictates

  • Strong organizational, multi-tasking, and prioritizing skills

  • Customer service focus with the ability to respond to requests in a timely manner

  • This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.

Job Expectations:

  • This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.

How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psc/PSEA/APPLICANTNW/HRMS/c/HRSHRAMFL.HRSCGSEARCHFL.GBL?Page=HRSAPPJBPST_FL&FOCUS=Applicant&SiteId=1&JobOpeningId=5541937&PostingSeq=1.

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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