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Wells Fargo Customer Remediation Center of Excellence Service Provider Management Leader in Des Moines, Iowa

About this role:

Wells Fargo is seeking a Business Execution Director...

In this role, you will:

  • Lead/manage a team of analysts/consultants that support administering and executing the defined model and processes.

  • Drive quality, efficiency and effectiveness in the Service Provider Management process.

  • Providing timely responses to stakeholders and maintain high quality, consistent documentation of efforts.

  • Ensure consistent adherence to appropriate policies, procedures and regulatory commitments.

  • Lead vendor performance oversight and monitoring; manage processes/protocols for tracking and reporting service performance against committed service level agreements (SLA's) and oversight routines; create action plans with vendor to correct any service deficiencies.

  • Manage third party controls to ensure appropriate to meet risk and compliance requirements

  • Create performance transparency and measures across applicable ley performance indicators (KPI's), SLA's and document for use within the CR COE, Wells Fargo Enterprise and in support of Governance and Regulatory interactions as needed.

  • Engage across the CR COE, LOB's and SCM partners to understand business requirements that drive need to engage with third party providers.

  • Manage contract negotiations on behalf of the CR COE in partnership with SCM following enterprise contractual guidance

  • Manage vendor relationship level and engagement level contracts adhering to the Third-Party Risk Management policy and the vendor lifecycle.

  • Drive change management efforts related to vendor issues. process improvements or new vendor engagement following established Enterprise Issue Management policy and CRCOE change management process

  • Partner with Enterprise Finance to handle financial accruals, budgets and reporting for third party expenses.

As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically, you will:

  • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.

  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

Required Qualifications, US:

  • 8+ years of Project Management, Implementation, or Strategic Planning experience, including Management experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education

  • 4+ years of management experience

Required Qualifications, International:

  • Experience in Project Management, Implementation, or Strategic Planning, including Management experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education

  • Management experience

Desired Qualifications:

  • Superior project management skills including the ability to handle multiple projects concurrently

  • Knowledge and understanding of consumer related remediation policy, process, and procedures

  • Financial services experience

  • Ability to manage in a matrixed organization environment

  • Excellent verbal, written, and interpersonal communication skills

  • Experience with 3rd party vendor management

  • Strong relevant audit, independent testing & validation, and/or controls experience

  • Proven history with regulatory remediation efforts

  • Ability to leverage data to make effective business decisions

  • Success in developing a vision, purpose and direction for a team and demonstrated success in carrying it forward as a visible leader

  • Knowledge of Supply Chain Management and Enterprise processes and protocols; knowledge of and exposure to operational risk methodologies and execution strategies

  • Experience consulting with senior management and enterprise programs

Job Expectations:

  • Ability to travel up to 20% of the time

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Company: WELLS FARGO BANK

Req Number: R-100373-2

Updated: 2022-01-14 20:00:37.000 UTC

Location: Des Moines,Iowa

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