J&J Family of Companies Sr. Manager, Regional Technical Field Service Team in Denver, Colorado
Biosense Webster, a member of the Johnson & Johnson Family of Companies, is hiring a Senior Manager, Regional Technical Field Service Team preferably in the Irvine, CA area. If not local, ability to do frequent travel to site is required.
The Sr. Manager, Regional Technical Field Service Team, is responsible for the supervision of all service activities related to the field service engineer group within an assigned region with secondary support responsibilities to all other regions
Manage the day-to-day operation and administration of the Field Service team:
Hiring and training employees
Assigning & directing work
Appraising performance, rewarding and disciplining employees
Support all Field Service Engineers to allow successful daily operation of all service applications.
Represent Biosense Webster and our products in the electrophysiology industry
Develop expansion territory in service market in designated territory
Provide critical feedback to allow career growth for Field Service Engineers
Manage all cost associated with day-to-day operations in the assigned region
Work with Sales and Clinical to support difficult sales opportunities in providing Technical Service support as needed.
Provide technical education to all regional field staff
Provide weekly and monthly reporting that allows for better resource management
Support various project assignments through implementation
Act as service liaison when working with various departments and organizations within J&J.
Manage existing clients effectively to include acting as a technical resource for clinical staff, working with the physician’s one-on-one in procedures, and troubleshooting customer relationships.
Responsible for communicating business related issues or opportunities to next management level
Responsible for ensuring subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition
Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures
Respect and apply safety rules and procedures at all times
Use personal protective equipment (PPE) and safety devices as required Promote industrial hygiene and safety matters
Report incidents and damages to management whether injuries are involved or not
Participate in incident investigation
Report hazards to management
Ensure a high standard of housekeeping in the work area
Be a safety role-model to all employees
Make suggestions to improve safety at the workplace
Actively participate in department safety committee
Performs other duties assigned as needed
8 years’ experience in technical field service, medical device leadership in electrophysiology or related medical device field
4 years supervisory experience in a technical field
Experience in testing, repairing and maintaining capital equipment
Able to interface with customers in a very positive, professional manner
Knowledge of Service management systems.
Must be computer literate in Microsoft Word, Excel and PowerPoint and be able to utilize computer-based tools for reports, email and for general communication
The ability to effectively handle multiple and conflicting high-level business problems simultaneously under time constraints
Proven ability to effectively communicate across a distributed workforce and with customers
Excellent communication skills, both written and oral, including the ability to deal with customer issues of critical importance, in a sensitive but effective manner
Proven competence in managing client relationships effectively
Current valid driver’s license and good driving record over last three years
Ability to travel on short notice
Ability to work weekends and “off hours” as needed to support customer needs
Depending on location, this position may be field based or based in a Regional Office
Ability to travel up to 60% both domestic and international; varies by geography.
Experience developing strategic projects & team
United States-California-Irvine-29A Technology Dr
United States-Idaho, United States-Montana, United States-New Mexico, United States-Nevada, United States-Oregon, United States-Utah, United States-Washington, United States-Wyoming, United States-Arizona, United States-California, United States-Colorado
Biosense Webster Inc. (6010)