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Biosense Webster, a member of the Johnson & Johnson Family of Companies, is hiring a Senior Manager, Regional Technical Field Service Team preferably in the Irvine, CA area. If not local, ability to do frequent travel to site is required.

The Sr. Manager, Regional Technical Field Service Team, is responsible for the supervision of all service activities related to the field service engineer group within an assigned region with secondary support responsibilities to all other regions

Responsibilities:

• Manage the day-to-day operation and administration of the Field Service team:

• Interviewing

• Hiring and training employees

• Planning,

• Assigning & directing work

• Appraising performance, rewarding and disciplining employees

• Addressing complaints

• Resolving problems

• Support all Field Service Engineers to allow successful daily operation of all service applications.

• Represent Biosense Webster and our products in the electrophysiology industry

• Develop expansion territory in service market in designated territory

• Provide critical feedback to allow career growth for Field Service Engineers

• Manage all cost associated with day-to-day operations in the assigned region

• Work with Sales and Clinical to support difficult sales opportunities in providing Technical Service support as needed.

• Provide technical education to all regional field staff

• Provide weekly and monthly reporting that allows for better resource management

• Support various project assignments through implementation

• Act as service liaison when working with various departments and organizations within J&J.

• Manage existing clients effectively to include acting as a technical resource for clinical staff, working with the physician’s one-on-one in procedures, and troubleshooting customer relationships.

• Responsible for communicating business related issues or opportunities to next management level

• Responsible for ensuring subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition

• Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures

• Respect and apply safety rules and procedures at all times

• Use personal protective equipment (PPE) and safety devices as required Promote industrial hygiene and safety matters

• Report incidents and damages to management whether injuries are involved or not

• Participate in incident investigation

• Report hazards to management

• Ensure a high standard of housekeeping in the work area

• Be a safety role-model to all employees

• Make suggestions to improve safety at the workplace

• Actively participate in department safety committee

• Performs other duties assigned as needed

Qualifications

Required:

• Bachelor’s Degree

• 8 years’ experience in technical field service, medical device leadership in electrophysiology or related medical device field

• 4 years supervisory experience in a technical field

• Experience in testing, repairing and maintaining capital equipment

• Able to interface with customers in a very positive, professional manner

• Knowledge of Service management systems.

• Must be computer literate in Microsoft Word, Excel and PowerPoint and be able to utilize computer-based tools for reports, email and for general communication

• The ability to effectively handle multiple and conflicting high-level business problems simultaneously under time constraints

• Proven ability to effectively communicate across a distributed workforce and with customers

• Excellent communication skills, both written and oral, including the ability to deal with customer issues of critical importance, in a sensitive but effective manner

• Proven competence in managing client relationships effectively

• Current valid driver’s license and good driving record over last three years

• Ability to travel on short notice

• Ability to work weekends and “off hours” as needed to support customer needs

• Depending on location, this position may be field based or based in a Regional Office

• Ability to travel up to 60% both domestic and international; varies by geography.

Preferred:

• Advanced degree

• Experience developing strategic projects & team

Primary Location

United States-California-Irvine-29A Technology Dr

Other Locations

United States-Idaho, United States-Montana, United States-New Mexico, United States-Nevada, United States-Oregon, United States-Utah, United States-Washington, United States-Wyoming, United States-Arizona, United States-California, United States-Colorado

Organization

Biosense Webster Inc. (6010)

Job Function

Engineering

Requisition ID

2005859480W