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Salesforce Director, Success 360 Methodology (Digital) in Denver, Colorado

To get the best candidate experience, please consider applying for a maximumof 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success GroupJob DetailsDepartment Description:Salesforce's worldwide Customer Success team is a global network ofSalesforce employees and partners. Our sole mission is to ensure customersuccess. We work with our customers to build relationships, learn abouttheir businesses, and drive value-based results. Our motto for our customersis "Your Success is our Success"Role Description:An opportunity exists within the Success 360 Methodology team for a provenleader with exceptional execution leadership ability, looking to furthertheir career in a fast-paced and dynamic environment. The ideal candidate willplay a key role in shaping & executing the Success 360 Methodology Strategyfor Digital.Responsibilities:Accountable for designing and documenting the Success 360 Methodology for ourDigital/ Self Serve customers. This work will involve close collaborationwith key stakeholders and field SME's from across our Customer Success Groupand SalesDrive cross functional alignment on existing frameworks and agree onapproach, deliverables and roadmapWork with the Digital Experience team to define requirements for technologysolutions to support the Success 360 MethodologyCollaborate with our product team to incorporate offerings into the S360Methodology for DigitalPartner with Success Role Strategy, CSG Marketing & Enablement aroundchange management and adoptionRepresent the Success 360 Methodology for Digital across the OrganizationPreferred Qualification and Skills:Broad-based business and technology professional with 10+ years ofexperience either as a consulting partner or in Strategy with particular focuson the Digital experience5 + years experience methodology/process excellenceStrong executive presence, with excellent communication skillsExceptional leadership skills, motivator of people. Resourceful,innovative and transformational with a high EQ and ability to lead withpositive influence across the businessSolid problem-solving skills: demonstrated ability to bring structure tocomplex problems and develop solutionsPassion for technology and innovationDemonstrated Design Thinking and Journey Mapping experience a big plusHighly driven individual with an execution focus and a strong sense of urgencyAbility to work independently and in a strong team environment, and todeliver on detail as well as strategySalesforce certifiedA BA/Technical degree or MBALeadership Qualities:PASSION: Passionate about Customer SuccessBEGINNERS MIND: Always learning, approaches each interaction with an openmind, great listener and hands-onTHOUGHT LEADER: Strong point of view and executive presence. Confident, agreat storytellerCOMMUNICATOR: Strong written and verbal communicator. Can present to andnegotiate with people at all levels of the organization with ease and unduenervousnessURGENCY: Ability to move fast and drive business value and resultsTRUST: Trust the company's core valuesADAPTABLE: Excels in high levels of uncertainty and changeFor Colorado-based roles: Minimum annual salary of $140,300. You mayalso be offered a bonus, restricted stock units, and benefits. Moredetails about our company benefits can be found at the following link:Salesforce, the Customer Success Platform and world's #1 CRM, empowerscompanies to connect with their customers in a whole new way. The company wasfounded on three disruptive ideas: a new technology model in cloudcomputing, a pay-as-you-go business model, and a new integrated corporatephilanthropy model. These founding principles have taken our company to greatheights, including being named one of Forbes's "World's MostInnovative Company" five years in a row and one of Fortune's "100 BestCompanies to Work For" eight years in a row. We are the fastest growing ofthe top 10 enterprise software companies, and this level of growth equalsincredible opportunities to gr

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