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Cigna Billing/Account Services Sr Associate / Cash - Adjuster Analyst in Denver, Colorado

Billing Acct Svcs Sr Assoc - Cash / Adjustor Analyst for the ASO Billing Team

Preferred location of selected candidate: Denver, CO

Facets ASO and Fully Insured Groups


  • Review and process manual receivable adjustments

  • Review, process and monitor incoming and outgoing lockbox, Automated Clearing House (ACH), wire and check activity

  • Understand and use accounting concepts

  • Ability to understand client account balances

  • Ability to identify cash posting problems quickly and be able to find a resolution that is appropriate or notify management when required.

  • Prepare monthly and other requested ad hoc reporting

  • Maintain and enhance adjustment reporting access database

  • Process Quality Assurance (QA) activities and clearing of exception items

  • Prepare month-end reports and reconciliation to finance for monthly sub ledger reconciliation.

  • Secure an understanding of the reconciliation reports and how each relates to the cash posting process.

  • Provide both internal and external customer service

  • Process, review and understand multiple systems inputs

  • Special project support as needed

  • Process payments timely and accurately, Understand the importance of billing cut-offs and system updates

  • Knowledge/understanding of the interrelationships between CIGNA HealthCare matrix partners.

  • Understanding of customer service deliverables (policies, cutoff dates, billing) and their impact on timing and results.


  • Demonstrate ability to manage time and prioritize appropriately

  • Attention to detail with good analytical skills

  • Ability to multi-task and shift priorities

  • Ability to deal with ambiguity and change

  • Demonstrate ability to learn and apply knowledge quickly while utilizing perseverance and customer-centric approaches in day-to-day work.

  • Demonstrate strength and understanding of customer expectations and "sense of urgency" resulting in the ability to influence the organization to meet and exceed customer expectations.

  • Ability, work independently and pro-actively

  • Strong verbal/written communication and organizational skills to effectively communicate and interact with all levels and functions within the organization.

  • Demonstrate leadership and motivational skills in fast-paced environment.

  • Demonstrate interpersonal skills.

  • Ability to demonstrate solid problem solving skills

  • HSD or Equivalent; Bachelor’s degree or minimum 3 years relative work experience

  • Proficiency with multiple software and system-based applications, including database and spreadsheets (Word, Excel, PowerPoint, tracking systems).

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require an accommodation based on your physical or mental disability please email: Do not email for an update on your application or to provide your resume as you will not receive a response.