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Northwest Cosmetic Labs Account Manager in Denver, Colorado

This job was posted by : For more information, please see: Job SummaryActs as the primary point of contact for Customers. The primary focus of this position will be in the areas of customer service, sales and operations. From a customer service and sales perspective, activities are devoted to customer contacts, and proactive problem diffusion and management of all new projects and open orders. In regard to operations, close work and communication with the managers of each existing department to develop cohesive strategies and corresponding timelines for each new project.Effective and efficient management of product briefs with the focus on developing high quality products that drive to repeat customer PO's. Support business development strategy and execution. Execute regular order process.Duties and ResponsibilitiesSupport customer with timely and accurate cost estimates / quotes, timelines and other information.Receive and process all incoming product briefs and redirectsWhere possible, adjust project management approach and coordinate with the CQP team to fit the unique needs of each customer while respecting CQP processesBe the main point of contact to the customerEnsure R&D and costing paperwork is complete and accurate before sending to the customerActively manage the scale-up process for any customer products starting the first production run, including carefully managing customer expectationsThink strategically about each customer's NPD projects to drive customers to the best decision as efficiently as possibleProactively raise risks, deadlines and concerns to meet launch timeline objectivesSupport business development initiatives as needed via sample and presentation coordination.Actively participate in market research and the CQP Blue Sky processParticipate in customer vetting as neededVisit customers as neededClear and effective communication with customers and to CQP including executing the weekly order process and identify exceptions.Support the long-term scheduling process as well as daily / weekly scheduling processesSupport quality in the management of any quality issues that arise as it relates to resolution and communication to the customerInvestigate and resolve inventory questions and discrepancies.QualificationsMinimum of 1-2 years of relevant Customer Service experience with high level of accountability and/or relevant education.Excellent Customer Service skills, ability to communicate clearly to both external and internal customersAbility to work successfully with customers in difficult situations and communicate clearly either verbally or in writing.Preferable to have direct experience in the personal care, cosmetic or fragrance industry.Ability to adapt quickly to changing priorities in a fast-paced environment.Perform essential duties and responsibilities efficiently, accurately and safely.Machines OperatedMachinery including, but not limited to:ComputerPrinter/CopierFax MachineAAP/EEO Statement Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsElevation Labs provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Elevation Labs complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Must be able to perform the essential job function with or without reasonable accomm odation without posing a direct threat to the individual or others.Incumbent may be asked to perform other duties as assigned.For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.