Kelly Services Helpdesk Technician in Defuniak Springs, Florida
Position : Helpdesk Support
Pay : $15 - $18/hr
Location : Defuniak Springs, FL
Duration : Contract to Hire
Installs and maintains software, hardware, and peripheral equipment.
Investigates/ Troubleshoots problems with software, hardware, and peripheral equipment.
Works with partner vendors on software issues and updates.
Ensures compliance with security goals and policies.
Maintains integration between mission critical software applications.
1. Job Knowledge:
Must demonstrate high skill level of knowledge with broad exposure to all aspects of infrastructure support. Specialized knowledge of Microsoft Office Suite and Microsoft Operating Systems.
2. Education Experience:
A High School diploma or equivalent and at least seven years of directly related experience. Or two years of College/Associates Degree and one year of directly related experience. CompTIA A+ certification, Microsoft Certified Solutions Association MSCA or equivalent, preferred.
3. Abilities Skills:
Must have the following skills and abilities: critical thinking-using logic and reasoning to identify problems or concerns with software, hardware, and system updates, determine conclusions or approaches; systems analysis skills-to determine how systems should work and how changes will affect outcomes; complex problem solving-to identify problems and review information to develop and evaluate options and implement solutions; judgment and decision making-to determine problem resolution and affects. Must provide excellent customer service, by telephone, in writing, e-mail, and in person. English Language Ability to converse with internal and/or external customers in English.
POSITION SPECIFIC RESPONSIBILITIES
Installs and maintains software, hardware, and peripheral equipment. a. Enter commands and observe system functions to verify correct operations and detect errors. b. Evaluate utility of software or hardware technologies. c. Test software and hardware performance. d. Document operational activities. e. Install and perform minor repairs to hardware, software, or peripheral equipment. f. Answer user inquiries regarding computer software or hardware operation to resolve problems. g. Inform end users about changes to software and/or hardware systems.
Investigates/ Troubleshoots problems with software, hardware, and peripheral equipment. a. Talk with end users and troubleshoot equipment issues. b. Research potential issues and gather technical information. c. Install/uninstall and troubleshoot software and hardware. d. Set up and troubleshoot hardware. e. Modify software programs to improve performance. f. Work with IT related software that is internally set up. g. Resolve computer software and hardware problems. h. Discuss problems and patterns of issues with IT Department.
Works with partner vendors on software issues and updates. a. Work with outside vendor support. b. Research and apply vendor technical manuals and/or support desk information.
Troubleshooting a variety of computer issues. a. Read and interpret technical manuals and program listservs. b. Confer with users, program listservs, or program help guides. c. Conduct computer diagnostics to investigate and resolve problems.
Ensures compliance with security goals and policies. a. Ensures the cooperative s protection software and configurations are installed properly and updated as needed. b. Backs up drives and networks as needed. c. Configure security settings or access permissions for groups or individuals. d. Monitors compliance with the company s policy on end-users network use to ensure virus
Why Kelly ® ?
By partnering with Kelly® Technology, you’ll have direct connections to top companies around the globe—giving you the chance to put your tech skills to work on some of today’s most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We’re here to help you gain experience, keep learning, and move your career forward.
About Kelly ®
At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.