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Alera Group Benefit Technology Implementation Analyst (Employee Navigator and/or Bswift experience) in Deerfield, Illinois

Overview

GCG, an Alera Group Company is seeking a Benefit Technolog y Implementation Analyst (Employee Navigator and/or Bswift experience) to join theirEmployee Benefits Health and Welfareteam.

Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact?

Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success?

If that is what you’re looking for, this is your chance to be part of an amazing organization!

Building and maintaining employee benefits platforms for our clients is one of the many things that set GCG apart. We were founded in 1975 and measures our success by the strength of our relationships. As an Alera Group company, collaboration is the foundation of how we do business. Our close-knit, family culture is why employees join GCG and stay for decades. We laugh, we have fun, we support our community and we are the driving force behind the company’s 45+ years of success. Now, all we need is you!

For more information, please visit https://gcgfinancial.aleragroup.com/

As a Benefit Technology Implementation Analyst , you will be an integral part of the team, ensuring the administration platform is built and maintained to ensure optimal client satisfaction and ease of use.

Responsibilities

  • Building client sites (including: benefit plan rules, details, prices, text and documents)

  • Establishing integration feeds (EDI, Third-Party App, and API)

  • Effectively communicate project deliverables and deadlines to internal and client liaisons.

  • Testing client sites to ensure proper functionality and quality

  • Conducting regression testing to discover software enhancements or needs

  • Importing data into our system as needed

  • Triage client tickets and/or questions (email and voicemail) and provide next response time

  • Auditing system data from various sources; produce reports providing summary and details surrounding the audits

  • Prepare employee and employer communication documents

  • Interpret benefit plan information obtained from account managers and configure clients’ administration sites.

  • Train clients and internal teams on benefit administration software.

  • Host and coordinate implementation client calls via email, phone, and in-person visits.

  • Host client demonstrations of technology solution

  • Evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation, if necessary.

  • Assist in turnover of existing clients at policy renewal.

  • Review, troubleshoot, and correct carrier discrepancy errors.

  • Identify opportunities to improve the software, workflow and implementation processes

  • Provide timely feedback to management regarding service failures or customer concerns

  • Assisting with ad hoc client projects as needed and assigned

  • Resolving data discrepancies between benefit technology system and external vendors: insurance carriers, Third Party Administrators, and payroll/HRIS systems

Qualifications

  • Prior systems implementation experience preferred, but not required.

  • Experience supporting a demanding intake pipeline; preferably in a Project Management role,

  • Bachelor’s degree, or equivalent education/experience.

  • 2-4 years of health and welfare benefits and information technology experience.

  • Highly computer literate, including expert end-user knowledge of Microsoft Office suite, especially Excel and Word.

  • Familiarity with file transfer, encryption, and compression software such as FTP, PGP and Zip.

  • Troubleshooting skills for supporting web-based applications and Web browsers such as Internet Explorer, Google, Chrome and Mozilla Firefox.

  • Reliable transportation required for travel within the Chicagoland metropolitan area.

  • Experience with Employee Navigator, Bswift, or Jellyvision's Alex Decision support tool or related platform, preferred.

Equal Opportunity Employment

We're an equal opportunity employer . All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you're a California resident, please read the California Consumer Privacy Act (https://aleragroup.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=1770&hashed=464050869) prior to applying.

Job Locations US-IL-Deerfield | US-CO-Greenwood Village

ID 2021-1837

Category Firm Operations

Type Regular Full-Time

Firm Name GCG

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