Hersha Hospitality Management LP IT Support Specialist (On-Site) in Daytona Beach, Florida
Opportunity: IT Support Specialist
IT Manager – Regional IT Manager
The IT Support Specialist is responsible for providing technical support for hardware and software in a hotel/resort environment. The individual will provide day-to-day support of all IT systems, business systems, office systems, computer networks and telephone systems throughout the hotel/resort. The support specialist should have experience providing customer service, basic hardware troubleshooting, POS system support and basic networking experience. The team member will respond to requests from hotel staff and IT leadership through email requests, verbal requests and the IT ticketing system. In addition, the IT support specialist will carry out additional tasks assigned by the Regional IT Manager, Director of Hotel Technology or the hotel General Manager.
Windows 7, 8 and 10 troubleshooting and installation
Apple and Android device troubleshooting and setup
Basic networking skills including physical network troubleshooting and installation
Printer setup and installation
Light Audio Visual setup and troubleshooting experience
POS workstation setup, installation and troubleshooting
Microsoft AD lockout and password reset requests
Gmail and Google Apps support
Maintain hotel PC and tech inventory
Customer service skills
Excellent verbal and written communication
Conflict management and resolution skills
Associates Degree and/or 2 years of equivalent IT job experience
POS system experience preferred
Hotel IT experience a plus (Hilton OnQ preferred but not required)
Ability to stand or sit for extended periods
General IT ticketing experience
Mobile device setup experience
Work Environment and Context
Required to sit for extended periods, lift up to 50 pounds, bend, reach, use hands and fingers to operate keyboard.
Work schedule varies and may include extended work hours and work on evenings and weekends.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
UltiPro Location Description: 100 N Atlantic Ave Daytona Beach Florida 32118 US
External Company URL: www.hershahotels.com