Concentrix Customer Service Advisor I - Automotive in Dartmouth, Nova Scotia
Customer Service Advisor I - Automotive
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Job Type: Full-Time
Location : 375 Pleasant St. Unit 103, Dartmouth, NS
Different By Nature, Concentrix By Choice
WHATS IN IT FOR YOU?
A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with
Endless career opportunities and clear paths for career development
A competitive salary
Inclusive perks and benefits
Opportunity for monthly performance incentives
Free Parking, conveniently located on transit, lunchroom facilities
WHAT YOU WANT MATTERS TO US
Think about making a check list with all of the things that would make you feel good at work. Does your check list have meeting new people on it? How about being recognized and rewarded for doing great things? Maybe you pictured a place where you could have all of these things while making a positive difference in peoples day. If so, Concentrix is a great place for you. Every day we spread positivity through others' lives through compassionate customer interactions and genuine problem solving with a human touch. Doing right by people is in our DNA because we believe a desire to be treated with care and respect is a universal part of the human experience. This philosophy drives everything we do and creates the framework for how we treat our customers and our staff.
No matter your background or your years of experience, getting started or establishing your career path might seem challenging, but often the answer is much simpler than you think.We are looking for customer service experts who can:
Listen attentively to customer needs and concerns
Demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Responsible for managing inquiries and complaints for our entire range of vehicles
provide guidance and technical support to dealers and customers
Ensures customer inquiries across all channels (telephone, email, and social media) are resolved in a customer-centric, professional, and timely manner.
Confident using technology and navigating digital services
This role is the perfect opportunity for someone considering a career in customer services and automotive.
WHAT WOULD YOU BRING TO OUR TEAM?
Your passion for doing good for other people will help you bond with your customers and your team.You will actively listen and troubleshoot to provide a great customer experience. Yourattention to detail, ability to think outside the box, excellent communication, a focus on high customer satisfaction and passionwill help you excel in this role. Previous helpdesk experience is always an asset, as well as a curious mindset and interest in technology and innovation.
TO BECOME A PART OF OUR TEAM:
High School Diploma
Able to rotate shifts, as needed
Courteous with strong customer service orientation
Strong computer navigation skills and PC Knowledge
Previous helpdesk experience is always an asset
Ability to effectively communicate, both written and verbally
Dependable with proficient attention to detail
Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
CALL US HOME:
If you find yourself smiling right now and this feels like the perfect next step in yourcareer, we want to hear from you! Apply today and find out why 270,000+ people around the globe choose to call Concentrix home.
Concentrix is an award-winning global CX solutions company who creates amazing experiences for the worlds best brands and their customers. Were an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Concentrix on Facebook | Concentrix on Instagram | www.concentrix.com
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, skills, or working conditions.
CAN Dartmouth - Pleasant St