Danaher Corporation Application Support Specialist in Darmstadt, Germany
Integrated into our European LC/MS Applications Support Team you will be responsible for providing high quality technical support and expert advice mainly to our customers ensuring successful application of our mass spectrometry product range in the area of Metabolomics/Lipidomics.
Acquire and maintain practical and technical knowledge for the efficient application support of customers, Sales and Service. Keep updated on the scientific community.
Provides efficient and successful pre-sales support to Sales through customer visits, product/application demonstrations, seminars/lectures/workshops and sample analysis.
Provides post-Sales Support, in -house and on -site training, visiting customers and telephone support in a timely and professional manner and by increasing customer satisfaction. Preparation & delivery of efficient and successful user meetings as well as customer training. Provides follow-up support to customers.
Gathers, analyzes and delivers information from the field to local and European Sales & Marketing on competitive activity, market conditions and product opportunities to allow the Company to develop strategies and products appropriated to the market and to make full use of market opportunities.
Liaise with European and Global Network to solve customer problems quickly and efficiently. Provide feedback on technical problems.
Education and/or Work Experience Requirements:
Academic degree PhD/Master of Science in Chemistry or Life Sciences or equivalent experience
High degree of technical competence & confidence and ability to interface with the scientific community at all levels
Prior working knowledge of mass spectrometry itself and related analytical techniques like LC-MS/MS, QTRAP or high-resolution hybrid MS systems in the area of Metabolomics/Lipidomics.
Willingness to travel (internationally).
Good verbal and written English and German language is essential.
Any other languages known is beneficial.
Driving license B
Excellent communication & presentation skills both written and verbal
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.