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Accenture Technology Support Analyst in Dammam, Saudi Arabia

Technology Support Analyst

Location: Al-Khobar, Saudi Arabia

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 506,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

The Technology Analyst is responsible to deliver services as defined in SLA and ensure faster, accurate and reliable service to end customers. Additionally, The IT Service Lead shall administer, monitor and optimize of Service Request resolution in accordance with the CIO and LTS policies/ procedures service.

Responsibilities may include:

  • Deliver IT Services as defined in SLA in Accenture Saudi Arabia. Ensure the Faster, Accurate and Reliable Service to the end Customer

  • Administration, monitoring and optimization of Service Request resolution in accordance with the CIO and LTS policies/ procedures

  • Create and manage location IT budget

  • Manage IT vendors and suppliers

  • Act effectively to restore services

  • Build IT infrastructure in new Accenture offices

  • Provide proactive resolution of inquiries and problems of customers regarding the current platform

  • Report extra services provided beyond SLA

  • Escalate and record all Incidents

  • Continued self-study to increase knowledge of Firm standard hardware, software and related components

  • Transfer of Technology Knowledge during Orientation Trainings

  • Track and maintain the Asset inventory database

  • Track and manage multiple projects and activities

  • Effectively prioritize within the scope of responsibility

  • Travel across Accenture offices ( Moderate)

  • Prompt notification of deviation to plan

  • Other duties as assigned.

Knowledge:

  • Good knowledge on Support processes

  • Good knowledge on Workstation support and Microsoft products ( Office, Windows 10)

  • Good understanding of the Network topology & network connectivity(LAN/WAN), switching & routing and Server operations

  • Basic understanding of the voice systems

  • New infrastructure buildouts

Required Educational Qualifications:

  • University degree in IT/EC.

Years of Experience :

  • Minimum 2 years relevant experience in IT infrastructure Service delivery.

Soft Skills:

  • Problem Solving Skills.

  • Analytical Skills.

  • Strong Customer orientation skills.

  • Good communication skills.

  • Ability to deal with stress of competing priorities and diverging interests within the same immediate time frame.

  • High energy level and be able to effectively work with various cross functional teams.

  • English Speaker.

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