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Freedom Mortgage Specialist, Default Business Control (Claims Audits) in Dallas, Texas

Specialist, Default Business Control (Claims Audits)

  • Job ID: 9933

  • Functional Area: Servicing

  • Employment Type: Full Time

  • Location: Dallas, TX

  • Department: FHA Claims/Prop Pres

  • Relocation Provided: No

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Position Description:

The primary role of the Default Business Control Specialist is to assist in the management of departmental and process related audits to determine risks, effectiveness of controls, compliance with requirements, and assess if performing within tolerable risk level. In addition to audits, oversight of vendor, department and employee scorecards to ensure optimal performance across the Default organization. Essential Job Functions:

  • Execution of audit procedures including reviewing transactions performed in the servicing system, documents, records, reports, and policies & procedures to evaluate effectiveness of internal controls.

  • Test Risk and Control Assessments for all areas of Default.

  • Administer audits, or reviews, of processes within Freedom Default Departments to identify key Risks.

  • Recommend and assist Default departments with process improvements or offer suggestions as to how risk can be mitigated within a process of a department.

  • Identify areas at an acceptable risk level and ensure management is made aware.

  • Identify training opportunities within the Default organization and perform follow up to confirm completion.

  • Monitor KRI dashboard performance. Conduct deep dive for any component that may be underperforming.

  • Compiles monthly department and line level employee scorecards. Reviews data to ensure accurate reporting.

  • Maintain regular and punctual attendance. Comply with all company policies and procedures.

  • Stays abreast of changes in the servicing industry specific to Default.

  • Must have excellent verbal and written communication skills.

  • Work with senior management to develop and implement new or revised processes and guidelines.

  • Performs the research and information gathering necessary to define, design, create, and document business requirements and specifications as it relates to the development of reporting solutions.

    Qualifications:

  • LoanServ servicing system experience

  • Industry and product knowledge

  • Must have at least 2-4 years of experience in residential mortgage servicing specializing in Default and risk management.

  • Able to work collaboratively with others.

  • Articulate and effective communicator.

    Education and/or Experience:Bachelors Degree (B.A.) from a four-year College or University; or two (2) to four (4) years related experience and/or training; or equivalent combination of education and experience. #CB #LI-EK1

    Founded in Mount Laurel, NJ in 1990, Freedom Mortgage has since grown into one of the largest and fastest-growing privately owned full-service residential lenders in the USA. Licensed in all 50 states, Washington D.C., Puerto Rico and the Virgin Islands, Freedom Mortgage has over 5000 employees nationwide, proudly servicing $225.6 billion, and is still growing.

Our mission is to foster homeownership in America. Freedom is a leader in VA mortgage lending and is one of the mortgage industry’s largest philanthropic supporters of the USO and military families through its Team Freedom Cares philanthropic arm.

Locations include suburban Philadelphia and Fishers, IN, two regions where we were named Top Workplaces. We also have large operating centers countrywide, including these desirable markets: Beaverton , OR; Boca Raton, FL; Columbia, MD; Jacksonville, FL; Melville, NY; Plano, TX; San Dimas, CA; Tempe, AZ; Troy, MI and Woodbridge, VA.

If you seek a sense of community, top training, opportunity for advancement, a comprehensive benefits package and reward and recognition program, look no further.

Freedom Mortgage Corporation is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilities. Local applicants encouraged to apply. Employment contingent upon successful completion of background investigation. Smoke-free workplace. Drug-free work environment. Excellent benefits package including medical, dental, vision and 401(k). All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. LENDER NMLS ID:2767

Equal Opportunity Employer- Minorities/Females/Disabled/Veterans

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