Salesforce.com, Inc Product Manager, Order to Cash in Dallas, Texas
Products and Technology
Business Technology blazes the trail of Enterprise IT. Built on the foundation of our core values - Trust, Ohana, Innovation - we own more than the traditional IT components with a heavy focus on working closely with our business partners for amazing outcomes. Our goal is to deliver technology that is centered around our business and our collective success. We oversee technology strategy, Salesforce on Salesforce, customer and partner enablement, applications engineering, infrastructure, collaboration, enterprise operations, architecture, and program enablement. We own the world’s foremost Salesforce implementation and enable our global Ohana to do their best work by leveraging our platform.
Our Business Technology team is looking for a talented and experienced Product Manager to work with the Finance, Revenue Operations, and Renewals teams. This team is focused on providing services such as provisioning, invoicing, collections & renewals.
The Product Manager or Product Owner (PO) will specialize in continuous process and systems improvement focused on the order to cash process supporting Revenue systems.
This role may require overlap with San Francisco (PST/PDT)) business hours and business hours at Salesforce’s other delivery hubs located in the US.
As the “CEO” of the product, you will be focused on long and short term vision of the product, harmonizing internal business partners’ interests with IT delivery, and representing the product to the stakeholder and solution contributor community. You will closely work with our internal business partners and internal & external delivery partners to develop a roadmap of solutions needed to support key business processes.
Owns the delivery of user stories and acceptance criteria that represents the requirements provided by the business.
Participates in feature assessment, requirements gathering and documentation.
Works with the scrum team in planning and execution of their work.
Communicates delivery scope, status and questions back to business.
Owns the delivery of a product roadmap incorporating projects, features and other key initiatives
Effectively negotiates work scope with business partners to align on objectives around time to market, effort and scope
Contributes to business partner vision at the initiative level, influencing scope and delivery options with feedback
Looks ahead to identify delivery capacity needs based on roadmap and works with management to address them
Anticipates blockers, conflicts and obstacles, and escalates appropriately to solve
Guides business partners through the work intake process, highlighting milestones and artifacts, and understands the value behind them
Participates in cross-functional initiatives as a delivery component, representing his/her team's work with a small number of dependencies.
Partner with business and IT representatives at all levels to assess, initiate, prioritize, refine, and drive appropriate technology solutions
Develop and maintain a product roadmap for the delivery area that synthesizes the needs of business customers over the long and short term. Manage delivery expectations with customers
Create and groom a backlog of well-formed stories for implementation by the area’s delivery teams
Manage and communicate tradeoff decisions between scope (value in expected ROI) and schedule (higher operating expense in longer release cycles)
Work with business and IT stakeholders to prioritize work to be delivered by the delivery teams at a sprint level. Work directly with software engineers, BSAs, and system specialists on product delivery
Act as the subject-matter expert for solutions owned by the team.
Bachelor's Degree, with 4- 8+ yrs related information systems experience.
Must have the ability to make decisions and recommendations on technology strategies
Ability to learn quickly in a dynamic environment.
Excellent spoken and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences.
Excellent team player able to work with virtual and global cross functional teams.
Excellent influencing and negotiation skills.
Ability to juggle multiple projects and tasks. Demonstrated knowledge of project management concepts and techniques required.
Ability to work with deadlines and in a fast paced environment
Experience with the Revenue systems or Sales especially in the areas of Salesforce automation, invoicing systems, Orders and Contracts.
Experience with Agile/SCRUM techniques.
Knowledge of Enterprise applications/modules: CRM, e-Commerce, Revenue systems technologies
Knowledge of salesforce.com at http://salesforce.com/ preferred but not mandatory.
Excellent, creative problem-solving skills.
Strong knowledge in information technology architecture components, principles, procedures and practices.
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