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Salesforce.com, Inc Product Manager, Order to Cash in Dallas, Texas

Job Category

Products and Technology

Job Details

Business Technology blazes the trail of Enterprise IT. Built on the foundation of our core values - Trust, Ohana, Innovation - we own more than the traditional IT components with a heavy focus on working closely with our business partners for amazing outcomes. Our goal is to deliver technology that is centered around our business and our collective success. We oversee technology strategy, Salesforce on Salesforce, customer and partner enablement, applications engineering, infrastructure, collaboration, enterprise operations, architecture, and program enablement. We own the world’s foremost Salesforce implementation and enable our global Ohana to do their best work by leveraging our platform.

Our Business Technology team is looking for a talented and experienced Product Manager to work with the Finance, Revenue Operations, and Renewals teams. This team is focused on providing services such as provisioning, invoicing, collections & renewals.

The Product Manager or Product Owner (PO) will specialize in continuous process and systems improvement focused on the order to cash process supporting Revenue systems.

This role may require overlap with San Francisco (PST/PDT)) business hours and business hours at Salesforce’s other delivery hubs located in the US.

As the “CEO” of the product, you will be focused on long and short term vision of the product, harmonizing internal business partners’ interests with IT delivery, and representing the product to the stakeholder and solution contributor community. You will closely work with our internal business partners and internal & external delivery partners to develop a roadmap of solutions needed to support key business processes.

Responsibilities:

  • Owns the delivery of user stories and acceptance criteria that represents the requirements provided by the business.

  • Participates in feature assessment, requirements gathering and documentation.

  • Works with the scrum team in planning and execution of their work.

  • Communicates delivery scope, status and questions back to business.

  • Owns the delivery of a product roadmap incorporating projects, features and other key initiatives

  • Effectively negotiates work scope with business partners to align on objectives around time to market, effort and scope

  • Contributes to business partner vision at the initiative level, influencing scope and delivery options with feedback

  • Looks ahead to identify delivery capacity needs based on roadmap and works with management to address them

  • Anticipates blockers, conflicts and obstacles, and escalates appropriately to solve

  • Guides business partners through the work intake process, highlighting milestones and artifacts, and understands the value behind them

  • Participates in cross-functional initiatives as a delivery component, representing his/her team's work with a small number of dependencies.

  • Partner with business and IT representatives at all levels to assess, initiate, prioritize, refine, and drive appropriate technology solutions

  • Develop and maintain a product roadmap for the delivery area that synthesizes the needs of business customers over the long and short term. Manage delivery expectations with customers

  • Create and groom a backlog of well-formed stories for implementation by the area’s delivery teams

  • Manage and communicate tradeoff decisions between scope (value in expected ROI) and schedule (higher operating expense in longer release cycles)

  • Work with business and IT stakeholders to prioritize work to be delivered by the delivery teams at a sprint level. Work directly with software engineers, BSAs, and system specialists on product delivery

  • Act as the subject-matter expert for solutions owned by the team.

Experience/Skills Required:

  • Bachelor's Degree, with 4- 8+ yrs related information systems experience.

  • Must have the ability to make decisions and recommendations on technology strategies

  • Ability to learn quickly in a dynamic environment.

  • Excellent spoken and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences.

  • Excellent team player able to work with virtual and global cross functional teams.

  • Excellent influencing and negotiation skills.

  • Ability to juggle multiple projects and tasks. Demonstrated knowledge of project management concepts and techniques required.

  • Ability to work with deadlines and in a fast paced environment

Experience/Skills Desired:

  • Experience with the Revenue systems or Sales especially in the areas of Salesforce automation, invoicing systems, Orders and Contracts.

  • Experience with Agile/SCRUM techniques.

  • Knowledge of Enterprise applications/modules: CRM, e-Commerce, Revenue systems technologies

  • Knowledge of salesforce.com at http://salesforce.com/ preferred but not mandatory.

  • Excellent, creative problem-solving skills.

  • Strong knowledge in information technology architecture components, principles, procedures and practices.

Accommodations - If you require assistance due to a disability applying for open positions please contact the Salesforce.com Recruiting Department at mailto:applicant_access@salesforce.com .

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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