Accenture Mortgage Application Support Sr. Analyst in Dallas, Texas
Mortgage Cadence, a wholly-owned subsidiary of Accenture, has been partnering with mortgage lenders since 1999, offering the industry’s only true one-stop shop mortgage technology solutions designed for point-of-sale through post-closing. In a time when efficiency, speed and the customer experience are paramount to the success of lenders, Mortgage Cadence offers the most reliable software and dedicated people, supporting lenders every step of the way. Each of our products has revolutionized the mortgage lending process in some way, changing the way lenders lend and borrowers finance.
As a software company, we think like a start-up, with every employee empowered and encouraged to be visionary. Teamwork and innovation define what we do as we take our customers into the future by providing the last lending solution they will ever need.
Provide support to all clients, including internal customers on product related issues and questions.
Document and track issues and questions received from clients.
Request additional information as needed to fully understand the symptoms
Follow up on open issues with clients and internal support staff
-Triage client issues based on the described symptoms, using the defined escalation processes and checklist
Provide the authorized customer contact with an immediate resolution to the reported issue, where possible, and escalate the issue to the next appropriate internal resource when an immediate solution cannot be identified
Give basic software instruction generally 15 minutes or shorter in response to how-to questions from customers
Minimum of 3 year mortgage experience
- Mortgage Software support experience
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Unless expressly indicated, this role is not open in the state of Colorado.