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Salesforce.com, Inc Engagement Manager, MuleSoft (Services Sales) in Dallas, Texas

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Mulesoft - Customer Success Group

Job Details

MuleSoft’s Professional Services team works across every technology and system to deliver solutions to customers in every industry. Our Engagement Managers are essential to the growth of our Services business and play an essential role in growing our practice, and you will have ownership of our customers’ Services journey from pre-sales to go-live, while driving requirement gathering and SOW creation.

This is an extremely generalist role with an emphasis on services sales, but you will also help plan the customer’s high-level architecture and delivery approach while staying on as a point of escalation and account manager during delivery. Under MuleSoft’s co-sell model, you will collaborate deeply with our Sales and Customer Success teams.

What you’ll achieve:

3 months:

Complete MuleSoft product training and become an expert in our consulting methodologies

Shadow other Engagement Managers both on and off customer sites

Spearhead engagement staffing and delivery excellence, as well as having full ownership of pipeline and forecasting

Evangelise MuleSoft ability to deliver business outcomes and our delivery methodology

12 months:

Increase the average value of our Services projects through a continuous deepening collaboration with our sales team and customers

Contribute to enhance our delivery methodology and services practice

Be an integral part of hiring and mentoring new Engagement Managers

What you’ll need to be successful:

Project and account management--PMP and scrum certifications preferred

Ability to operate in co-sell model, collaborate, and build relationships with Account Executives

Technical and cognitive ability to scope and strategically plan engagements

Strong balance of collaborative and self-starter mentality; able to own your business while also working well within the team

Strong track record of selling services/solutions from a vendor into a variety of industries in a co-sale model and experience in leading the requirements gathering, scoping, and effort estimation exercise and delivery until go-live

Project/account management experience

Understanding of SI and general consultancy ecosystem and experience with Enterprise Integration technologies

Proven ability to work complex sales cycles from start to finish in a team selling environment

Experience in creating outstanding responses to functional and technical elements of RFIs/RFPs

Travel as required, approximately 40%-50%

Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. (http://cloud.mail.salesforce.com/accommodations-request-form)

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