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Latitude, Inc. Systems Engineer (Azure and Windows) in Crofton, Maryland

Seeking an experienced Systems Engineer with significant Microsoft Azure experience to support our customers in the greater Baltimore / Washington DC area.

Core competencies include of Microsoft Azure solutions design and management, support of Windows servers in virtual and physical environments, Office 365, virtualization infrastructure, disaster recovery planning, risk mitigation, technology budgeting and forecasting, and compliance. Our senior engineers are part of a team which designs, installs, and supports solutions built on established, trusted technologies.

Description of Duties:

The Engineer will assist with design and implementation of Microsoft Azure solutions, and provide ongoing operational support for customers? information systems with onsite requirements.

The engineer will also be required to assist with our Support Desk services. This candidate will report to the head of the Managed Services team and work alongside other systems engineers and Support desk staff. This is a client-facing position and excellent communication skills are essential.

Responsibilities include:

  • Design and operations of customer infrastructure in a Microsoft Azure environment.

  • Provide timely and competent response to technology support request.

  • Provide quality desktop, server, and network-level support

  • Communicate technical information effectively to clients and internal management

  • Configure LAN and WAN topologies, server staging, and deployment

  • Provide Tier 2 or Tier 3 Support Desk support

Required Technical Skills:

  • Minimum of 3 years of hands-on Microsoft Azure experience.

  • Minimum of a two-year degree preferably with emphasis on information systems or technology management (Or the equivalent combination of experience and training)

  • Five years of experience in technical customer support

  • Excellent communication skills

  • Minimum of 6 year?s experience performing computer systems and network troubleshooting

  • Extensive knowledge of workstation operating systems, applications, networks and networking technologies, as well as technology management tools

  • Expert knowledge of Windows server and desktop operating systems, e-mail systems, firewalls and network security

Pluses:

  • Extensive experience working with and knowledge of products provided by leading technology providers, e.g. Microsoft, HP, Dell, SonicWall, Storagecraft

  • Managed services experience, e.g. Labtech

  • Vendor certifications, e.g. MCSE or CSSA

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