Siemens Client Service Manager - Smart Buildings in Corning, New York
Who designs your future? You do.
Are you looking for a career where you can showcase your technical aptitude and passion for problem solving to ensure your customers can work in a comfortable, safe, and energy-efficient environment? Then look to Siemens!
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At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We trust and empower our leaders to act as owners, direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.
What you will do for Siemens Smart Infrastructure:
Our Smart Buildings help to create efficient, safe, responsive, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve peoples’ lives. This position manages a portfolio of service agreements and is responsible for profit and loss. The right candidate will drive the delivery of service agreements, ensuring financial performance and customer satisfaction by working directly with the customer to develop trusted-advisor relationships and recommend services and solutions.
Manage assigned service agreement accounts, driving to a financial target and outstanding customer satisfaction and retention.
Balance time between on-site customer interactions and back-office responsibilities. The expectation is for a CSM to spend 65% of time on customer site with our Technicians and Mechanics and 35% working with our Service Coordinators in Managing the Invoices, Billing, Maintenance Plans etc. in a timely manner
Develop account strategies to achieve the customer’s business goals, leveraging the company’s entire service and product portfolio.
Develop service delivery plans with the customer to provide service agreement scope of work.
Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations.
Participate in the development of a master schedule to deliver service for all customers in the service area.
Lead quality assurance activities that will support service agreement renewals.
Understand and Execute Customer Invoices and Billing in a timely manner each Month, Quarter and Year
Achieve yearly targets for generation of T&M (Time & Material) Service Contracts
Associate degree from a two-year college or technical school; Bachelor’s degree preferred
Experience in building technology industry; 2+ years preferred
(Automation specific) Experience in demand side energy services or Certified Energy Manager preferred
Desirable: Experience in RTEM (Real Time Energy Management) – NYSERDA and FDDs (Fault Diagnostic Detection) & PKI (Performance Key Indicators)
Excellent organizational and interpersonal skills
Experience with engineering HVAC, Building Automation, Fire Alarm, or Security systems
Proficient in Microsoft Office (Excel in particular) and business software systems like SAP (Systems Applications & Products) or similar ERP (Enterprise Resource Planning) System Software / Tools
Good verbal and written communication skills in English
Qualified applicants must be legally authorized for employment in the United States
Must be 21 years of age and possess a valid driver's license with limited violations
Competitive salary based on qualifications
Health, dental, and vision plans with options
Competitive paid time off plan, holidays, and floating holidays
Paid parental leave
Company cell phone and laptop
Extensive product training and professional career development
Education and tuition reimbursement programs available
Company uniform and vehicle
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, marital status, family responsibilities, pregnancy, genetic information, domestic partner status, disability, weight, height or AIDS/HIV status, protected veteran or military status, other categories protected by federal, state, or local law, and regardless of whether the qualified applicants are individuals with disabilities.
Organization: Smart Infrastructure
Company: Siemens Industry, Inc.
Experience Level: Mid-level Professional
Job Type: Full-time
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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