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Platinum Companies Night Auditor in Cookeville, Tennessee

Job Profile Summary:

The Night Auditor is responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotels and hotel outlets including Food & Beverage as well as for continuing effort to deliver outstanding guest service and financial profitability. The Night Auditor should possess a professional warm & welcoming demeanor, must be a self-starter able to work along and multi-task in a fast-paced environment. Possess technical knowledge and aptitude. Excellent communication skills are essential in order to communicate both verbally and in writing with guests, owners and co-workers, and fully comprehend job assignments.

Essential Responsibilities and Duties include the following - Other Duties May Be Assigned:

  • Adhere to Platinum Management Services, LLC. and Brand specific standards.

  • Comply with all applicable federal, state and local laws and ordinances as they apply to the property, guests and associates.

  • Adhere to safety and emergency procedures and policies (i.e. evacuation, first aid, etc.) to include removing all safety hazards.

  • Promote the property through goodwill, courtesy and a positive attitude.

  • Maintain thorough knowledge of hotel information including but not limited to room categories, room rates, packages, promotions, local area, attractions and events.

  • Be proficient in all front desk and guest service operations.

  • Be proficient in housekeeping operations particularly laundry tasks of operating machines, sorting, washing, drying and folding clothes and linens.

  • Anticipate and address guests? service needs, assist individuals with disabilities.

  • Handle guest complaints and comments efficiently and courteously. A courteous and professional demeanor must prevail when handling upset guests and difficult situations.

  • Calculate account balances and submits to accounting. Processes reservation advance deposits from receipt of reservation information to depositing and logging all monies. Performs all Front Desk duties including check-in, check-out and cashier procedures in a proper and efficient manner.

  • Follow proper audit procedures to balance daily revenue and expense transactions, identifies the causes of out-of-balance situations in a timely manner, produces various reports for management and takes initiative to correct errors to prevent reoccurrence.

  • Ensure that all charges have been properly posted to the appropriate guest folio or master account, balanced and all supporting documentation is attached.

  • Reconcile all charges to the ledger.

  • Answer the telephone efficiently and pleasantly within three rings and with correct greeting per Company standards.

  • Take each available opportunity to upsell hotel services, facilities and outlets.

  • Enter wakeup calls accurately and immediately.

  • Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.

  • Report loss prevention/security of any guest reports or theft to management.

  • Report and record accidents, injuries and unsafe work conditions to management.

  • Coordinate with maintenance department on any guest reported or observed problems.

  • Stock, the pantry/suite/gift shop: Assist with Breakfast setup

  • Keep company business including but not limited to, financials, personnel, guest and customer data strictly confidential.

Qualifications & Requirements:

  • Excellent verbal and communication skills required.

  • Professional appearance and grooming must be adhered to at all times. Uniforms must be worn according to Company and Brand standards.

  • Proficient in English. Bi-lingual a plus.

  • Ability to attend and complete job and Brand training.

  • Ability to attain and maintain ServSafe/Food handler/Server permit for Food and Beverage preparation and serving. Beverages may be inclusive of alcohol - location specific.

  • Self-starter with effective leadership skills.

  • Proficient with current technologies and software inclusive of business applications PMS, POS, MICROS (ERP a+) etc.

  • Knowledge of basic accounting functions.

  • Clean Motor Vehicle Report (MVR) in order to drive property transportation vehicle. (If applicable at your location)

  • Must be available to Work nights and a flexible schedule.

  • Reliable and able to work alone.

  • Have an outgoing personality.

  • Maintain professionalism at all times.

  • Stand for an extended period of time.

  • Move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance.

  • Previous Front Desk experience in hospitality experience preferred.

  • High School Diploma required; college degree a plus.

** To perform this job successfully, an individual must be able to perform duties and meet requirements satisfactorily.

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