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CVS Health Field Service Technician- Hartford, Connecticut in Connecticut

Job Description

Hartford, CTThe primary responsibilities for this Field Service Technician include providing great customer service while installing, diagnosing and solving retail equipment failures within service level agreements at CVS locations in a service geography. This equipment includes POS (point of sale) registers, self checkout registers, thermal printers, laser printers, scanners, servers, PCs, thin clients, phone systems, RF, networking, pharmacy, minute clinic, photo and other related computer peripherals. This Field Service Technician position involves driving between CVS locations in a large geography to service and install hardware, assisting other neighboring areas with workload, working normal day shift, on call for weekday evenings onsite high severity service calls and rotating weekend and holiday coverage for onsite high severity service calls. The normal shift scheduling for this position may include Saturday and Sunday as normal workdays with two weekdays as scheduled days off or rotating on call.Additional responsibilities of the field service technician: Strong Customer Service skillsValid Driver’s License with no major violationsAbility to pass a substance/drug test and background testAbility to drive between CVS locations in a large geography on daily basisAvailable to work days, nights, weekends, holidaysReside in the territory supportedAbility to lift laser printers, servers, heavy equipment 75lbs and occasionally work on a ladder

Required Qualifications

  • 1+ years of previous hands-on technical knowledge and experience- Experience troubleshooting hardware

Preferred Qualifications

  • 3+ years of previous hands-on technical knowledge - Technical Certifications- Technical Degree- Previous technical work experience


Verifiable High School diploma or GED is required. Further education or Technical degree a plus and must be verifiable.

Business Overview

At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.