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Sodexo Patient Services Manager 2 in CONCORD, North Carolina

Unit Description

Sodexo is seeking an experienced leader for a Patient Services Manager 2 at Atrium Health Cabarrus l ocated in Concord, NC . Atrium Health-NorthEast is a 500-bed acute care medical facility. The food services team offers three retail outlets on-site and "Expressly For You" patient dining program. This is a key management role with high volume, high visbility with clients and customers.

Atrium Health, one of the nation’s leading and most innovative healthcare organizations , provides a full spectrum of healthcare and wellness programs throughout North and South Carolina. Their diverse network of more than 900 care locations includes academic medical centers, hospitals, healthcare pavilions, physician practices, destination centers, surgical and rehabilitations centers, home health agencies, nursing homes, and hospice care.

This account is part of the SodexoMAGIC portfolio of business.

Use your passion for service to create a positive impact and make a difference in the communities we serve! SodexoMAGIC is a joint Sodexo/ Magic Johnson venture. SodexoMAGIC promises to empower the communities we serve by offering best-in-class food & facilities management solutions, which create a positive impact and make a difference in the lives of our clients and customers. SodexoMAGIC offers our dedicated service via the following Sodexo segments: Corporate Services, Hospitals, K-12 Schools, Universities.

The successful candidates will:

  • evaluate and develop service levels for the overall Patient Services Program targetedto exceed patient and customer satisfaction;

  • oversee Sodexo’s Patient Dining Program and daily meal rounding inclusive of service recovery;

  • collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience;

  • perform tray assessments to ensure food quality and presentation and tray accuracy;

  • exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits; and/or

  • perform management functions that include direct supervision of hourly associates including employee development.

Is this opportunity right for you? We are looking for candidates who have:

  • excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies;

  • passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily;

  • knowledgeof nutrition and specialized diets;

  • experience with oversight of diet offices; and/or

  • strong management skills, preferably in health care.

Learn more aboutSodexo’s Benefits (https://bit.ly/2EVNezw)

The SodexoMAGIC partnership represents the union of two global brands that operate at peak performance. Sodexo, a long-standing leader in “quality of life solutions” around the globe, and Magic Johnson Enterprises, the brainchild of NBA all-star Earvin Magic Johnson, who literally took the game to new heights. To learn more about SodexoMAGIC and read a message from Earvin “Magic” Johnson himself click here. (http://sodexomagic.com/)

Not the job for you?

We offer Food Service Management positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs (http://bit.ly/SdxFoodServicejobs) .

Working for SodexoMagic:

Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities. The diversity of Sodexo’s client services means that your financial career can grow in a variety of directions. Whether you want to support corporate finances or support unit-level financials, you can build your career based on your interests in the varied services Sodexo offers its clients.

Position Summary

Provides direction for patient meal services at patient care units to ensure customer satisfaction and retention for the Company.

Key Duties

  • Directs daily operations of patient meal services at patient care units to ensure employees have appropriate equipment, inventory and resources to perform their jobs and meet goals and deadlines.

  • Supervises day-today work activities by delegating authority, assigning, scheduling, and prioritizing activities and monitoring operating standards.

  • Establishes operating standards, implements quality improvements and communicates them to employees.

  • Performs audits and prepares reports.

Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experience

Basic Management Experience - 2 years

Basic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Location US-NC-CONCORD

System ID 659140

Category Food Service

Relocation Type No

Employment Status Full-Time

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