American Express Manager - Feedback and Assessments in Columbus, Ohio
You Lead the Way. We’ve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
As a part of the Colleague Experience Group (formerly Human Resources), we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Overview of the Role:
The Manager, Feedback & Assessments will play a critical role in developing and enhancing our Feedback @ Amex and Assessments strategies to help colleagues know where they stand and grow toward their career aspirations. The Manager will support efforts through knowledge of feedback and assessments, consultation and analysis, program and vendor management, process ownership, compliance, and stakeholder management. This highly impactful role is an opportunity to set the strategy and implement solutions and establish and manage relationships. The Manager will co-create with a global network of colleagues to enhance the overall colleague experience, ensuring both strategy and solutions are inclusive and aligned with enterprise DE&I priorities.
Responsibilities include (but are not limited to):
A successful candidate will bring strategic and innovative thinking, possess strong project management skills, and develop and implement solutions to drive results. The Feedback & Assessments Manager will:
Partner across the Colleague Experience Group (CEG) and the business to drive a culture of Feedback
Manage Amex’s 360 survey with vendor partner including optimizing communications and process, and providing action-oriented solutions when needed
Maintain and develop tools and resources for our internal Feedback @ Amex program
Design and deliver trainings, internal marketing campaigns and process improvements related to Feedback @ Amex
Serve as Subject Matter Expert in Assessments for leadership development processes, tools, and psychometrics
Evaluate options for and implement assessments to develop leaders in key talent segments
Partner with the Talent team, Careers & Coaching team and other stakeholders to deliver integrated solutions to improve the colleague experience
Conduct necessary and strategic research on various topics / items
Manage reporting for Feedback @ Amex & Assessments, generate strategic insights using both quantitative and qualitative data, formulate recommendations and guide decisions
This position has no direct supervisory responsibilities but may have indirect oversight through project team management
3-6 years of HR business experience or human capital consulting experience with strong knowledge and working experience with talent management and assessment
Knowledge of psychometric principles related to the reliability and validity of assessment, including understanding of translating assessment information into actionable development
High degree of proficiency with PowerPoint and Excel; and demonstrated ability to analyze large data sets and generate visual representations.
Excellent communicator with strong consultative skills, ability to build relationships, and inclusive mindset/approach
Ability to take initiative and work within ambiguous situations; highly organized with ability to prioritize and deliver within tight timelines.
Ability to take ownership of projects and manage resources to achieve projected outcomes
Ability to think creatively and strategically and take ideas from recommendation to execution
Ability to synthesize and analyze data to inform appropriate solutions and to measure impact
Attention to detail and ability to prioritize and balance multiple tasks while meeting deadlines
Ability to work with and maintain confidential information
Knowledge of HR systems and/or Performance Management systems preferred (not required)
- Bachelor’s degree (industrial-organizational psychology, human resource management, social sciences, business administration, or related field preferred).
Visa Sponsorship: Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
In order to work in or visit any of our offices in the United States, we require colleagues to be fully vaccinated against COVID-19
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
US Job Seekers/Employees - Click here to view the “ EEO is the Law ” poster and supplement and the Pay Transparency Policy Statement .
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
Job: Human Resources
Primary Location: United States
Req ID: 22000970