PSG Global Solutions Customer Service Representative in Columbus, Ohio
We're looking for a Customer Service Representative , working in the Insurance industry in Columbus, Ohio .
Review schedules of members/nurses and address concerns.
Practice exceptional customer service and telephone techniques.
Deliver verbatim scripting and maintain a conversational tone.
Maintain patience and professionalism with plan members.
Listen to members and multi-task.
Utilize rebuttals and address member concerns in a detailed manner.
Maintain member confidentiality and follow all HIPAA guidelines.
Demonstrate the ability to navigate multiple systems in order to schedule nurse practitioner appointments.
Cooperate with co-workers and management while working toward department goals.
Maintain center standards for performance and productivity.
Our client provides outsourcing, staffing, consulting and workforce solutions. Hiring for Engineering, Finance and Accounting, Healthcare, Human Resources, IT, Legal, Life Sciences, Manufacturing and Logistics, Sales and Marketing and Administrative roles. For 60 years. Via 5,000 offices in 39 countries.
Matching smart people with great jobs. Putting to work nearly 700,000 employees worldwide.
Helping people like you achieve your potential. Using innovative technologies and passion for people to provide you the best experience possible. Every single day.
Let this be your day. Put their expertise to work for you. You deserve it!
Experience Required for Your Success
High School Diploma or GED
1 year of prior call center experience in sales, education, customer service, collections, or similar required
The pay we are offering is 14 per hour. This position may present an opportunity to go permanent.
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply here .
Not exactly? Join Our Talent Community (https://jobs.psgglobalsolutions.com/register) , and we'll let you know of additional opportunities.
EOE Protected Veterans/Disability