Aston Carter Customer Service Representative in Columbus, Ohio
Candidate will be provide customer support via chat, email and phone call. Their support will primarily be chat and email with about 1% of their interaction being over the phone. This position mainly involves assisting customers in solving pre/post purchase related problems, support with various requests regarding the company's products and app services. You will primarily communicate by phone, chat and email. The role consists of you acting as a subject matter expert on the company's services. There will be escalated cases that you will handle and most importantly you will constantly interact with other departments within the company as well as third parties. You will support the fraud prevention department to help mitigate risk and loss.
Top Skills Details:
Customer service, Customer support, Chat support
Additional Skills & Qualifications:
Customer Service Experience
Strong communication skills
If interested, please apply to this posting and/or call Ian at: (216)-573-5570.
About Aston Carter:
Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.