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Information Management Group, Inc. IT Field Support Specialist Level 2 with TS/SCI Poly in Columbia, Maryland

IMG – provides information technology (IT), information assurance (IA), and visual communication services to government and commercial customers worldwide - is hiring a full-time IT Field Support Specialist with TS/SCI FSP at its Columbia, MD location.

Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for over 30 years.

Responsibilities Include:

  • Installing, operating, maintaining, repairing and modifying end user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios.

  • Performing a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations.

  • Troubleshooting and solving technical issues related to end user equipment hardware and software

  • Ensuring customer satisfaction is achieved.

  • Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches

  • Demonstrated ability to read and understand technical manuals and schematics

  • Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)

  • Able to manage time and priorities effectively

  • Able to work efficiently with minimal supervision

  • Proficient in working with end-users remotely

  • Demonstrated expertise in Microsoft Windows 7 and 10

  • Familiar with Active Directory security and policies

  • Excellent analytical and problem solving skills

  • Outstanding communication skills to relate with team members and support workers

  • Must to be able to lift 50 lbs.

  • Must be able to drive company vehicle.

  • Must be available to work some 8 hour shift between the hours of 6am-6pm, as determined by management.

  • Candidates with a full scope polygraph are encouraged to apply including Security Specialists; technicians; logistics professionals; machinists; avionics mechanics; construction workers; janitorial custodians; etc.

Clearance Required: TS/SCI prior to consideration

Additional Requirements to be obtained: Full Scope polygraph is required upon starting

Certification Requirement: Desired:DoD 8570 IAT Level 1 certification or MTA.

Education/Years of Experience: Minimum education and experience level: High School/GED with seven (7) years of experience. Equivalent education and experience: Associate’s degree and five (5) years of experience.

IMG COMPANY BENEFITS

  • Health, dental, vision, and life insurance

  • Short term and long term disability insurance

  • 401(k) with generous company match

  • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)

  • 20 days of personal leave plus paid federal holidays

  • Professional development and training assistance

Information Management Group, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

ID: 2020-3794

External Company Name: IMG Information Management Group, Inc.

Telecommute: No

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