SOLTECH Inc Systems Support Engineer in Colorado Springs, Colorado
Are you a dedicated Systems Support Engineer looking to serve within an organization's toolchain at the user interface and embedded systems level? We may just have the role for you! The ideal candidate will have at least 3 years of experienced in software support and have experience programming and debugging embedded systems. This fully remote permanent opportunity is with one of our SOLTECH clients in the technology industry.
Monitor incoming customer support requests, triage and communicate status to customers in a timely manner
Troubleshoot, investigate and debug issues, collaborate with cross-functional teams, and drive a majority of support cases to closure with quality solutions
Communicate with customers at the appropriate technical level, from graphic designers to embedded software engineers, and explain the trade-offs of possible solutions
Escalate issues to the appropriate team (Product Engineering, Engineering Services) in cases where a solution requires additional product or project expertise
BS in Computer Engineering, Electrical Engineering, Computer Science or a related technical discipline
3+ years of experience in software support, preferably using a graphical user interface platform
Experience programming and debugging embedded systems and understanding their limitations
Working knowledge of tools used in the Software Development Life-cycle (e.g., JIRA, GitHub)
Troubleshooting and problems solving experience
Preferred: Experience with ZenDesk and knowledge of user flows and common constrcturs when creating grahpical user interfaces
SOLTECH is Atlanta’s top software development and technology staffing company. Our mission (and passion) is to match job seekers with outstanding career opportunities.
Over the last 20 years, we have been successful in finding the best opportunities for people like you who are interested in seeking jobs that ramp up and further careers in technology. We call it “the catered approach” because of the in-depth and thorough methods we use to find the best win-win employment situations.
We're looking for innovative individuals who are enthusiastic about shaping the future of technology alongside the region's most successful companies. We look forward to learning about your expertise and interests so we can match you with an exciting position where you can thrive.
When you apply through SOLTECH we will make sure you land where your career growth will be nurtured and valued.
External Company Name: SolTech Inc.
External Company URL: www.soltech.net
Street: 111 S. Tejon St.