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Texas A&M International University Case Investigator in College Station, Texas

Job Title

Case Investigator


Texas A&M University Health Science Center


Senior Vice President & Ceo

Proposed Minimum Salary


Job Location

College Station, Texas

Job Type

Temporary/Casual Staff (Fixed Term)

Job Description

Our Commitment

Texas A&M University is committed to enriching the learning and working environment for all visitors, students, faculty, and staff by promoting a culture that embraces inclusion, diversity, equity, and accountability. Diverse perspectives, talents, and identities are vital to accomplishing our mission and living our core values.

What we want

The Case Investigator, will act as primary point person to call people with a positive diagnostic test for COVID-19 (cases), provide support and information about the disease, and gather information including contacts. Fluency in second or multiple languages a plus, although translation services will be available. The selected candidate will subscribe to and support our commitment to Inclusion, Diversity, Equity and Accountability (IDEA) as stated above. If the description sounds interesting to you, we invite you to apply to be considered for this opportunity.

What you need to know - This is a part-time; temporary position working remotely; (Texas resident preferred and familiarity with Texas’ geography) pay rate is $18.00/hr.

Equipment used in the performance of essential duties:

Access to the following Technology:

  • Ability to support version of one of the following:

  • Microsoft Edge, Google Chrome. Mozilla Firefox or Apple Safari, as designated by the browser vendor.

  • Note: Microsoft Internet Explorer should not be used

Access to PC hardware minimum requirements:

  • Processor: 2.4 GHz Core 2 Duo or equivalent

  • RAM: 2 GB Monitor Display: 1024 x 768, 16 colors

  • Sound Card: Full Duplex sound system

  • USB 2.0 port for USB Headset

Access to minimum PC software requirements:

  • One of the following 32-bit or 64-bit operating systems: Microsoft Windows 7 Service Pack 1 Microsoft Windows XP Professional with Service Pack 2 or 3

  • Access to network connection with: Minimum 5MB download broadband internet speed

  • Minimum 1MB upload broadband internet speed

COVID-19 information: Texas A&M University monitors and updates our recruiting, hiring and onboarding processes to align with local, state and federally mandated health guidelines to keep employees, prospective employees, and visitors as safe as possible. Each department has established both remote and in-person procedures for conducting these processes, which include sanitizing common spaces, a mask policy, and maintaining safe physical distancing to the extent possible. Departments will provide the procedures to be followed at each step of the recruiting process.

Required Education and Experience:

  • High School diploma, GED or equivalent combination of education and experience

  • Experience working in a health, human service, or community-based organization or institutional setting

Required Knowledge, Skills, and Abilities:

  • Ability to multitask and work cooperatively with others. Ability to speak, read, and write English fluently

  • Ability to work remotely. Ability to exhibit a professional, positive attitude and work ethic

  • Ability to manage and adapt to change

  • Excellent interpersonal skills required and ability to show empathy and interact professionally with culturally diverse individuals during a time of crisis and distress

  • Excellent organizational and communication skills

  • Critical thinking and sound judgment required

  • Ability to handle confidential information with discretion and professionalism

  • Ability to work through conflict

  • Proficiency with computers and data entry into electronic tracking systems

  • Ownership of or ability to acquire a personal computer and broadband internet access

  • Texas resident preferred and familiarity with Texas’ geography

Other Requirements or Other Factors:

  • Must completed “Making Contact: A Training for COVID-19 Contact Tracers” offered by the Association of State and Territorial Health Officials, Texas Health and Human Services HIPAA training or approved equivalent, Texas Health and Human Services Cybersecurity training or approved equivalent, Texas Health Trace data system training, and Texas Health and Human Services Acceptable Use Agreement as a part of onboarding.

  • Must meet minimum requirements for Personal Computer hardware and software and broadband internet (see details above in section titled: What you need to know)

  • Required to follow all scripts, policies and procedures provided by DSHS, and comply with DSHS training regarding confidential information related to personal information

  • The contact tracing call center will operate 7 days a week between the hours of 8am and 8pm Central Standard Time

  • Evening and/or weekend work may be required

Preferred Education and Experience:

  • Graduation from an accredited four-year college or university with major coursework in epidemiology, microbiology, infectious diseases, bio-statistics, or a related field

  • Experience in the field of epidemiology, communicable disease control, or a related field

Preferred Knowledge, Skills, and Abilities:

  • Knowledge of the principles and methods of epidemiology

  • Fluency in second or multiple languages a plus

  • Ownership of or ability to acquire a headset is preferred


  • Case Investigating - Act as primary point person to call people with a positive diagnostic test for COVID-19 (cases). Provide support and information about the disease, and gather information including contacts. Communicate with cases in a professional and empathetic manner. Triage and coordinate next steps for support for cases, including referral to social services. Provide contacts with approved information about Texas' quarantine/isolation procedures, if appropriate, refer them to testing according to protocol and/or to a COVID-19 social resource. Maintain daily contact with supervisor. Escalate issues to supervisor.

  • Contact Tracing - Perform contact tracing duties for team as necessary based on contact tracer workloads. Perform other duties as assigned.

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.

Texas A&M International University (TAMIU) is an international university, poised at the Gateway to Mexico and serving as the cultural and intellectual hub of a vibrant multilingual and multicultural community.

TAMIU provides over 7000 students with a learning environment anchored by the highest quality programs, built on a solid academic foundation in the arts and sciences. To fulfill its mission, the University offers a range of baccalaureate and masters programs and the Doctor of Philosophy degree in International Business. Programs focus on developing undergraduate and graduate offerings with a progressive international agenda for global study and understanding across all disciplines.

TAMIU prepares students for leadership roles in an increasingly complex, culturally diverse state, national, and global society. Through instruction, faculty and student research, and public service, TAMIU improves the quality of lives for citizens of the border region, the State of Texas, and national and international communities.

Texas A&M International University is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer.

If you need assistance in applying for this job, please contact (956) 326-2360.

Useful Links:

  • TAMIU Home Page (

  • TAMIU Campus Tour

  • Employee Benefits (

  • Safety & Security Notices

  • EEO Statement (

  • Non-discrimination/Sexual Harassment

  • Americans with Disabilities Act (

  • Veterans Employment Preference

  • Former Foster Child Employment Preference (

  • Selective Service

  • Other TAMU System Job Opportunities (