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Kootenai Health Patient Registrar in Coeur d'Alene, Idaho

Patient Registrar

Position Summary:

Patient Registrars collect patient information and complete a variety of administrative duties, such as verifying insurance, managing admissions and discharges, arranging for transfers, providing required information to medical staff, collecting co-pays, entering information into computer databases, and presenting hospital policies to patients.


  • Controls the flow of patients through the Emergency Department and outpatient registration access areas

  • Collects demographic and insurance information from incoming patients at the point of service

  • Verifies active payer sources for patients

  • Communicates basic financial policies as pertaining to insurance coverage

  • Obtains required signatures on the various clinical and financial consent forms

  • Creates image of insurance and identification cards

  • Collects pre-arranged deposits, self-pay deposits, and point of service copayments

  • Familiar with standard concepts, practices, and procedures within a particular field

  • Relies on limited experience and judgment to plan and accomplish goals. Works under immediate supervision

  • A certain degree of creativity and latitude is required

  • Performs other related duties as assigned

  • Familiar with standard concepts, practices, and procedures within the field

  • Relies on experience and judgment to plan and accomplish goals

  • Regular and predictable attendance is an essential job function

  • Competent to meet age specific needs of the unit assigned

    Requirements and Minimum Qualifications:

  • High School diploma or equivalent preferred.

  • Minimum of six months prior customer service experience required.

  • One year of experience and/or education in office procedures preferred.

  • Accurate by touch keyboarding skills with 35 wpm minimum typing speed.

  • Prior medical office and/or insurance billing experience highly desirable.

  • CNA or EMT training is helpful.

    Working Conditions:

  • Must be able to maintain a sitting position

  • Typical equipment used in an office job

  • Repetitive movements

    About Kootenai Health

    Kootenai Health has a solid reputation in the Pacific Northwest and has a rich history that spans nearly 60 years of innovation, achievements, and healthcare benchmarks. Our main campus is located in Coeur d'Alene, Idaho, and includes a 330-bed community-owned hospital. We have been recognized among large employers as the No. 1 Best Place to Work in Healthcare by Modern Healthcare magazine and are regularly recognized by Cleverly and Associates for providing value to our community.

  • Four Time Magnet Designated since 2006 – This designation is nursing's top honor, accepted nationally as the gold standard in nursing excellence. Kootenai was the first hospital in the Inland Northwest to receive this designation and the second in Idaho.

  • Member of the Mayo Clinic Care Network – In 2014, Kootenai Health became the 30th member, a national network of like-minded organizations that share a commitment to better serving patients and their families. Kootenai Health is the first health care organization in the Pacific Northwest to be selected as a member of the Mayo Clinic Care Network, and, like all network members, will remain a locally-owned and independent health care provider.

  • Most Wired / Wireless Hospital, Hospital & Health Networks – Kootenai is consistently named one of the country's 100 Most Wired hospitals. In this same survey, Kootenai also earned a spot on the Top 25 Most Wireless hospitals.

  • Three Time Great Workplace Award – Kootenai Health has been recognized as one of the most engaged and productive workforces in the world!

    As your next employer, we are excited to offer you:

  • 100% employer-paid health insurance premiums for full-time employees. Part-time employees pay only a small portion a month for medical, dental, and vision coverage

  • Tuition assistance program

  • 457 retirement plan

  • Convenient near campus daycare

  • Competitive salaries with a 12% differential for nights and an 8% differential for weekends

  • An award-winning and incentive-driven wellness program

  • Employee reward, recognition, and retention programs

  • Professional development and leadership training opportunities

  • And much more

    Have you considered a career at Kootenai Health? Maybe you should!

    Apply today!

    Kootenai Health complies with applicable federal civil rights laws and does not discriminate based on race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.