Vertiv Jr. Collection Specialist USA (14:00 - 22:00) in Cluj, Romania
At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing. Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centers worldwide.
As theJunior Collection Specialist,**you will manage the day-to-day collection activities of your assigned portfolio to achieve appropriate DSO performance while adhering to Vertiv’s Collections Policy.
Daily monitor the customer accounts in your assigned portfolio to identify invoices that have become overdue and reach out to customers to ask them about these invoices.
Timely and accurately submit all customer-specific documentation requirements to secure payment.
Take proactive actions to encourage timely customer payments by sending statements to customers and developing a professional relationship with the customer’s AP team.
Timely research all disputes/short-payments/credits brought to your attention by the cash application team or by the customer.
Timely act upon the resolution of identified customer disputes by either reaching out to order management, sales reps or tax team.
Timely escalate the resolution of identified customer disputes for which you have not achieved traction, by following up with the senior collector.
Daily update each account/invoice status and collection efforts in the collection system.
Work cooperatively with cash application team resolve/properly apply any unapplied cash.
Participate in ad hoc projects and prepare ad hoc analysis as required.
Education: University studies
Experience: 1 year in customer service environment (preferred);
Language skills:Fluency in English is a must (verbal and written);
Effective communication and interpersonal skills;
Must have positive attitude and focus on customer-service;
Highly organized, detail-oriented, committed to deliver results, meeting multiple deadlines, and able to work under pressure;
Proven proficiency in use of MS Office Software – Word, Excel, PowerPoint;
Willingness and ability to learn company’s ERP system; prior experience with Oracle, SAP and GetPaid a plus;
Ability to set priorities/initiatives to complete daily work;
Ability to handle large volume of email communications and phone calls;
Good analytical and problem-solving skills and keen attention to detail.
Job: *Accounting & Finance
Title: Jr. Collection Specialist USA (14:00 - 22:00)
Requisition ID: 2000000953