Live Nation Sales Manager in Cleveland, Ohio
Unity in DiversityOur team members are as diverse as our music venues. With its owned/operated/managed venues, Live Nation Clubs and Theaters, a division of Live Nation Entertainment, is wide-ranging, including the legendary Fillmore venues and the intimate House of Blues clubs throughout the United States. Live Nation Clubs and Theaters is the country’s preeminent group of intimate music venues, featuring superior sound and lighting technology in one-of-a-kind custom-designed environments aimed to bring fans and artists together in unparalleled musical environments.Our mission is to create a profitable and principled global entertainment company. To celebrate the diversity and brotherhood of world culture. To promote racial and spiritual harmony through love, peace, truth, righteousness and non-violence. Our venues bring fans as close to artists as possible and our aim is to create teams that are just as close.The Role:The Sales Manager will sell and organize parties and special events specific to the SMERF Market with a focus on Weddings. This role facilitates the achievement of annual team goals and provides direct support to the Director of Sales. The Sales Manager has accountability for the success of the Special Events department in conjunction with the Director of Sales.Responsibilities:I. Financial Performance of Department(s)• Aggressively ensure that revenue is generated in accordance to individual sales quota established by Director of Sales and track financials per market segment, per month and per quarter.• Assist DOS in creating annual sales plans for each market segment; Convention,• Association, Incentive, Tour &Travel, Social, Local, Corporate; SMERF, DMC, etc.II. Essential Duties• Meet and exceed individual sales goals• Consistently fulfill sales call quotas and required tracking protocol• Complete understanding of competitive set as well as key points to sell against such venues• Handle initial phone call and electronic inquiries in a timely manner (within 24 hours)• Develop a complete, comprehensive targeted list of companies/organizations within assigned categories• Build, maintain and target client database (from internal and external sources): convention business, tour operators, meeting planners, party planners, corporate, social, concierges, non-profit, fundraisers, DMC’s, etc.• Develop and maintain positive relationships with Convention & Visitors Bureau, professional organizations, local chambers of commerce, local hotels and vendors• Ensuring optimal perception of venue within the community as well as within professional organizations• Maintain Live Nation Standards for policies and procedures as outlined in the Code of Conduct and Employee Handbook• With DOS, ensure and monitor that all required reports (SEO’s, monthly calendar, contacts made, forecasting, trackers, financial rectification, ROME flashes, initiatives, etc) are fulfilled and distributed in a timely manner for proper planning• Maintain accurate event financial records and adhere to required departmental and organizational processes/protocol• Generation of proposals• Generation of Special Events Orders• Contract negotiations• Generation of contracts• Maintain and communicate current event information on talent calendar• Ensure accurate file maintenance (Caterease and Rome)• Complete working knowledge and expertise in use of Caterease, Cendyn, Exact Target, Rome, Hoovers, etc.• Understanding of all operational department responsibilities, capabilities and limitations, to smoothly ensure maximum guest satisfaction, event execution and operational communication• Ensure staffing levels are fulfilled by the Logistics ManagerIII. Sales• Solicit new and existing clients to meet / exceed budgetary sales expectations• Create internal/external promotional programs and track results• Fulfill expectations outlined within the strategic monthly sales plan, monthly initiatives, SMART plan, annual goals, competitive analysis and other reports requested / required• Develop sales strategy for defined market segments, industries & conventions• Build and maintain client database(s) in Caterease & Exact Target• Actively solicit business through local civic and business organizations (Convention Bureau, Chamber of Commerce, MPI, HSMAI, ISES, PCMA etc.)• Assist in development of sales collateral material• Assist in updating of venue sales website, on-line venue listings and assigned social media applications• Attends tradeshows, networking events, sales blitzes and other off-site sales efforts at the direction of the Director of Sales• Geographically determine and participate in marketing the venue to trade shows, both locally and nationally at the Director of Sales direction• For sales team members, you will be expected to be conducting sales a minimum of 50% of your time.Minimum Requirements:• Responsible Alcohol Awareness Training Certification or Equivalent• Working knowledge of local and regional markets, special event operations, computers (Windows environment, spreadsheet, databases, word processing) and guest relations.• Must have comprehensive knowledge of food and beverage preparations, service standards, guest relations and etiquette.• Skilled in interpersonal communications, organizational concepts and financial knowledge.• Ability to delegate, follow up, relate to staff and guests / clients in a positive effective manner.• High school diploma• Three to five years sales experience in the hospitality industry• Flexible Schedule (days/nights, weekends).• Tolerance of all cultures, music and art formsPreferred:• Bachelor’s Degree• Local market experience and relationships• Experience in social & wedding marketsOur Benefits:• Competitive compensation and bonus plans• Professional career development• Additional benefitsPhysical Work Demands:• Ability to work in a very fast paced environment with considerable noise and interruptions. Must be able to change activity frequently.• Physical activities include walking, talking, seeing, hearing, pushing, balancing, stooping, crouching, kneeling, handling. Must be able to grasp and hold very small objects.• Ability to walk and stand for long period of time.• Ability to lift and carry objects up to 35 pounds.If the above description sounds like you and fits your background, apply online at http://www.livenation.com/careers/index.html to join the House of Blues/Live Nation Entertainment team today!Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.EQUAL EMPLOYMENT OPPORTUNITY Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.