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Federal Reserve System Operations Manager II - T2C in Cleveland, Ohio


Federal Reserve Bank of Cleveland

Effective November 1, 2021, the Federal Reserve Bank of Cleveland will require that all employees be fully vaccinated against the COVID-19 virus as a condition of employment. The Bank decided to adopt this requirement after careful review of public health information, workforce data, employee feedback, and the Federal Reserve System’s pandemic recovery plans. The Bank believes that this course of action is important in providing a safe work environment so that we can continue to carry out our responsibilities on behalf of the public.

To be considered for this role, candidates must be a U.S. citizen.

The Federal Reserve Bank of Cleveland (Bank) is seeking an Operations Manager for the Transforming Tax Collections (T2C) program within the Federal Reserve Bank of Cleveland’s Treasury Services Department. The Treasury Services function partners with and supports the US Treasury, Bureau of Fiscal Service (Fiscal Service) mission and provides strategic-level leadership, industry knowledge and innovative thinking to assist with Fiscal Service’s end goal of all-electronic payments and disbursements.

Led by customer and data-driven insights and a commitment to modernization and innovation, the Federal Reserve is transforming the U.S. government’s largest digital revenue collections system. This position is a unique opportunity to be part of that mission-critical Federal Reserve initiative and to join a talented and driven team committed to excellence.

Your contributions in this role:

This new and exciting role will report to the VP of T2C Operations and assist in furthering the direction and implementation of the operations work stream for the initiative. The focus of this critical role will be to build and develop the Operations team to ensure overall operations readiness for Day 1 cutover to the new platform. The role will be responsible for operational aspects related to the development of the ongoing operations of the service including, but not limited to payment processing; ACH and Fedwire, settlement and reporting, customer support and SOP Management including relevant business process changes. The expectation will be to deliver an operational footprint and support model that increases customer satisfaction and is well controlled and efficient.

Essential Accountabilities:

  • Manages daily complex operations of one or more key critical business units.

  • Works closely with Program leaders, Treasury Services’ leaders, transitioning partners, as well as service providers to ensure current operational model is well understood and foundational to standing up the future enhanced operations model.

  • Acquire and develop staff for T2C Operations with the appropriate mix of business knowledge, technical skills, and competencies to ensure operations are reliable, resilient, efficient, and relevant. This includes, performance management, training, career development and coaching. The organizational structure may be comprised of direct reports and/or a matrixed organization requiring excellent collaboration skills.

  • Assists in the execution of the operational support strategy and develop supporting strategies and transition plan for operations entailing; talent acquisition, training, customer segment cut overs and onboarding service providers within the operational footprint.

  • Support operational resiliency by developing sound processes and controls as well as a well-tested business continuity plan to ensure reliability and public confidence.

  • Work closely with other T2C and Treasury Services teams to ensure efforts are coordinated, resulting in an efficient and effective operational support model and seek opportunities for efficiencies and extensibility.

  • Establish team KPIs and metrics and ensure the team is accountable in maintaining/exceeding all standards

  • Works in parallel with senior management to establish opportunities and projects that support tactical and strategic objectives.

  • Partners with Product team to ensure that requirements as well as future enhancements and improvements and operational impact are well understood and delivered to expectation.

  • Build strong relationships with external partners, financial institutions, Treasury, Reserve Banks, etc.

  • Consults on operational issues for the Bank, System, Department of Treasury, and other external partners such as Financial Institutions.

  • Accountable for establishing and maintaining compliance and controls, including maintaining SAFR/FISMA

  • Perform other duties as assigned or requested.

Education and Experience:

  • Bachelor`s Degree with a minimum of 7+ years of diverse professional work experience including 3+ years of management and leadership experience and 3+ years of operations experience

  • Strong business acumen and analytical skills.

  • Strong communication skills.

  • Advanced knowledge of regulations, procedures, and practices of the Payments industry.

  • Ability to perform independent research.

  • Work experience should demonstrate a record of making accurate, critical decisions as they pertain to sensitive subject matter.

  • Proven record of leading critical teams through difficult, time sensitive issues that have a large impact if not successful.

  • Work experience should include knowledge of and exposure to the operation of complex payments processing or related business systems

  • Working knowledge of information technology systems and practices. Knowledge of standard accounting and finance practices.

Employees typically sit most of the day, work with a computer and may answer/respond to phone calls. Physical movement consists of walking for meetings, breaks, etc. Ability to lift items weighing approximately 20 pounds on a limited basis is required. Employees may be required to travel by car/air.

Full Time / Part Time

Full time

Regular / Temporary


Job Exempt (Yes / No)


Job Category


Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Privacy Notice (

OUR BANK has one of the most recognizable brands around the world. The Federal Reserve is the central bank of the United States—one of the world's most influential, trusted and prestigious financial organizations. The Federal Reserve is charged with the important mission of promoting a strong economy and a stable financial system and fulfills this responsibility by formulating national monetary policy, supervising and regulating banks and bank holding companies, and providing financial services for banks and the U.S. government.

OUR PEOPLE are diverse in background and ideas, which allows for ongoing creativity and innovation. Ultimately, they are the ones who push our high-performance, exchange-driven culture forward.

Why Our People Choose Us:

Our reputation precedes us

There will always be room for personal growth

Our people are first

You’ll find the right balance

Your responsibilities will be meaningful

We hope that you will be our future colleague.