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Citizens Bank Government Banking Relationship Manager in Cleveland, Ohio


The Government Banking Relationship Manager (RM) is the central contact person for municipal and public-sector clients, focused on the delivery of customized deposit products and Treasury Solutions services. He/she quarterbacks the delivery and maintenance of diverse bank products and services through cross-sell partners and acts as a trusted advisor to our client’s executive management team. This person will also support the local Government team on cash management issues. The trusted advisor role revolves around relationship building, idea generation, strategic business discussions, risk management, financial products and solutions, industry observations, and other matters of elevated importance.

This position can be located in Pittsburgh or Cleveland


  • Provide exceptional service and thought leadership to clients are critical activities for this role.

  • Manage a portfolio of non-credit relationships of varying size and complexity

  • Responsible for business development activity and active market coverage for prospective clients

  • Responsible for driving new client acquisition, generating new revenue (margin and fee), and raising market awareness for the Bank defined by the strategic sales plan

  • Provide support to the Government Banking Team on the sale of Treasury Solution products and corresponding RFP responses.

  • Responsible for meeting agreed upon Government Banking goals and objectives

  • Participate in all facets of Government Banking, including sales, marketing, support, specialized services and profitability goals

  • Utilizes the resources of the Portfolio Management team and partners with other Corporate Banking colleagues effectively so as to stay engaged in driving new business and serving client needs


  • Eight to Ten years of relevant experience

  • Experience in Government Banking is preferred

  • Demonstrates strong work ethic: self directed and motivated to achieve results

  • Detailed knowledge of Treasury Solutions products and an understanding of the client needs that drive usage of these products.

  • A demonstrated competency in soliciting business; selling, closing, servicing, and structuring a wide range of customized financial services products.

  • A strong, demonstrated commitment to delivering exceptional client service in managing a client portfolio that includes market protection and retention, as well as sales and cross-selling activities

  • Ability to handle the most difficult and sensitive client relationships

  • Capable of handling difficult negotiations, including in the area of pricing and loan documentation

  • Independent thinker and self-starter who is accountable for meeting and/or exceeding budgeted sales goals

  • Excellent sales skills

  • Skilled in financial modeling and able to quickly structure account relationships and profitability measures

  • Must be able to independently reach conclusions and form a clear view of relationships, and business risks

  • Has an understanding of industry nuances applicable to the account relationships and markets within assigned portfolio

  • Excellent written and verbal communication skills


  • Bachelor’s degree is required

  • Masters Degree is a plus

Hours and Work Schedule

Hours per Week: 40

Work Schedule: M-F


Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries.