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ION Media Networks, Inc. Station Monitoring Supervisor in Clearwater, Florida

The Station Monitoring Supervisor position requires a solid technical background combined with client service and help desk management experience. Additional requirements include an energetic problem-solving attitude and the leadership ability to motivate team members to achieve specific goals. Under general supervision, directs staff, manages client relations, and performs related duties as assigned.

The Station Monitoring team is responsible for observing, reporting and supporting the ION owned and operated station group to ensure the highest quality broadcast possible at each location.

  • Supervise 24/7 help desk for ION station group

  • Manage all support processes including monitoring, ticketing and reporting

  • Manage operational workflows for all CentralCast sites

  • Initiate escalations of critical issues to Support Engineering team

  • Communicate and coordinate with Station Operations and Network Operations

  • Create detailed reports for various dashboards and presentations

  • Provide process and/or operational improvements and recommendations

  • Collaborate with department heads to improve workflows when possible

  • Ability to interpret, create and follow standard operation procedures (SOP’s)

  • Conduct training to new hires as well as periodic refreshers for existing team

  • Other duties as assigned

  • Minimum Associate Degree or Certification in a technological field or related experience

  • Television broadcast experience is highly desired, technical certifications preferred

  • Minimum 3 years management experience

  • Strong understanding of core IT technologies

  • Experience with ITSM software (BMC Footprints a plus)

  • Data analysis skills and experience with SQL a plus

  • Must be dependable, have some degree of flexibility with job scheduling and have the ability to “cover” shifts as needed

  • Excellent written and verbal skills

  • Must be able to multitask and be detailed oriented in a fast paced environment

  • Must be proficient with MS Outlook, Excel, Word, PowerPoint

ID: 2020-1291

Street: 14444 66th Street North