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Citigroup Officer - KYC Checker - Japanese speaking (ROHQ - Information Services Group) in City of Taguig, Philippines

The Compliance AML KYC Analyst 2 is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi.


  • Conduct client profile reviews for customer accounts

  • Review all information and documentation ensuring compliance with local regulation and Citi standards

  • Update KYC forms and client profiles according to policy requirements

  • Follow up with clients to ensure information is received before due dates

  • Perform KYC tasks, including monitoring and tracking of the KYC records and Appendix approval process, assisting with the development and execution of action planning for expiring records, and ensuring records are not past due

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


  • 0-2 years of relevant experience

  • Experience in banking operations, preferably in the client account opening and pre-requirements process


  • Bachelor's degree/University degree or equivalent experience

  • Collate client information/documents from internal and external sources (CitiKYC, AMC, Regulatory websites, company website, Dun & Bradstreet, Google etc.)

  • Assess gathered information for accuracy, completeness and validity

  • Have foresight on risk rating changes and proactively communicate additional requirements at the initiation stage to avoid delays in the KYC process

  • Update KYC workflow database regularly throughout the day

  • Carry out name screening of entity, directors, beneficial owners, senior management via the firm’s screening tools (Citiscreening, Factiva, etc).

  • Read, analyse and assess articles for applicability on case being worked on. Additional research to be done via approved sources to support findings.

  • Perform initial screening disambiguation using available data and disposition based on the following options: Potential, True or False Match.

  • Draft rationale for screening disposition to include primary identifiers, secondary identifiers and supporting documentation (if applicable) based on the Global AML Name Screening Standard.

  • Create and maintain accurate client records in CitiKYC

  • Ensure all relevant documentation are stored according to standards for future review

Client Management

  • Establish and manage client relationships for the purpose of facilitating submission of documents/ requirements

  • Communicate KYC requirements and establish target dates with external clients via phone and email

  • Identify client problems/issues as it relates to KYC and escalate promptly to identify opportunities for improvement

  • Meet established target dates to avoid service disruption on client accounts/trading activities

  • Build deeper client connections by gaining institutional knowledge and understanding of client business structures

Note: Role does not involve any sales, solicitation and/or marketing of the firm's products to clients

Core Competencies

Personal Effectiveness

  • Articulates ideas clearly, concisely and with confidence

  • Employs appropriate methods of communication depending on the type of information that needs to be conveyed; is sensitive to client and colleague needs

  • Demonstrates accountability and is seen by others as reliable

  • Viewed as an effective problem solver, overcomes obstacles and leverages processes as needed

  • Exhibits a strong understanding of relevant technology, business programs and Citi formats

  • Demonstrates planning skills, is responsive and exhibits basic project management skills

Change Management

  • Identifies and directs opportunities that will contribute to improvements in processes, delivery of results, client service or product quality to maintain Citi’s leadership position

  • Exhibits resilience to change and is not afraid of making mistakes

  • Actively researches the markets and the industry to identify creative and innovative solutions that can respond to clients' needs - looking at both traditional and non-traditional competitors for learnings

  • Seeks out opportunities to widen one's perspective to better understand clients' needs

Leadership & Partnership

  • Builds institutional knowledge and shares same by training more junior colleagues

  • Provides recommendations on how to improve work results

  • Begins to role-model expected behaviours when requesting and receiving feedback (factual, concrete and actionable)

  • Holds self accountable to act on development opportunities, while leveraging strengths

  • Establishes and nurtures relationships with clients, key partners and stakeholders

Job Family Group:

Compliance and Control

Job Family:

Business KYC

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.