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Anthem, Inc. Systems Analyst I in Cincinnati, Ohio


SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

Responsible for assisting in managing the defined scope.

Primary duties may include, but are not limited to:

  • Accountable for end-to-end resolution of all reported incidents and inquiries.

  • Acts as a liaison between the business and IT

  • Monitor the incident/request to confirm issues are meeting SLA’s defined based on the priority

  • Triage a wide range of production issues; perform research & analysis required to determine root cause

  • Work closely with the PPR/SIU Team manually updating, deleting and validating data. Requires constant verbal and written

  • Communication with the SIU team to resolve issues. Correcting issues on-demand.

  • Knowledge of HCPC/CPT Codes

  • Provides Infrastructure Testing support on the weekends as needed

  • Investigates and documents escalated issues and possible solutions to problems found

  • Route work to appropriate areas for further analysis as required or into appropriate process for resolution

  • May consult with additional technology resources to solve issues requiring other specialized technical support.


  • Requires Associates degree in computer science or information systems Technical Institute Degree; or any combination of education and experience, which would provide an equivalent background. 1 or more years of systems engineering or systems analysis experience preferred but not required. Requires an understanding of the application being tested from both a business and technical perspective. Analytical, organization and planning skills required. Detailed-oriented with ability to multi-task required. Excellent oral, written and interpersonal communication skills required.

  • Very flexible and the ability to work in a fast-pace environment

    An Ideal candidate will have:

  • Advanced skills in Outlook, Word, Excel, Visio, and PowerPoint.

  • Strong analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.

  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers and subject matter experts.

  • Capability perform daily activities with minimal supervision.

  • Proficient with Service Now

  • This position is located in Indianapolis, IN.

    We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

    REQNUMBER: PS48351-Ohio