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Aston Carter Medication Adherence Technician in Cincinnati, Ohio


All contractors will be on an auto dialing making out bound calls to patients regarding the use of their medication. Do they have problems with medications, do they need refills, do they have questions about their medications. Their goal is to help improve the health of members by problem solving issues with the medications they are taking. When necessary they will partner with pharmacist and RN to determine the best process to handle each situation. They will be on multiple outbound campaigns throughout the year. Campaigns are outlined below. 1. MAT (medication adherence) 2. SUPD (supplement D) 3. QIM (Quality Improvement Measures) These 3 major campaigns go hand in hand with adherence calls mentioned above in first part of job description. Other outbound call campaigns these MATS (Medication Adherence Technicians) will float to are: Complex Case calls for AdhereRx (move your script from pharmacy XYZ to AdhereRX. There may be call campaigns offering vaccines, partnering with vaccine clinics too for Covid injections. They might also do call campaigns related to pharmacy at home services, MTM (Medication Therapy Management) COA (Care for Older Adults) scheduling type calls.- pharmacist review phone calls scheduled with the member for a full medication review. Metrics: 1. Adherence to shift schedule 2. Making as many calls as possible per hour. 13-15/hr is average/benchmark. 3. Complete the calls. (getting the member on the phone and fully notating the call). 4. Spending as little time as possible in wrap-up time. If you leave a voicemail should only take 1-2 mins to get on to the next call. Wrap-up percentage needs to be at 12 % or less. 12% of total time logged in in wrap time. 5. Attendance - MAT's must work 40 hours per week. Make up missed time if needed. Attendance is the most important metric. 6. Time is tracked by how long you’re logged into the dialer. Log into dialer as soon as you clock and make that the last thing you do when clock out. MAT's are paid for time in the dialer making calls. Dialer time needs closely match timecard.


CPHT, PTCB, Pharmacy Tech, Customer Service Call Center, LPN, RN, CNA, Medication Adherence, medication coaching, patient coaching, spanish

Top Skills Details:

CPHT, PTCB, Pharmacy Tech, Customer Service Call Center, LPN, RN, CNA, Medication Adherence, medication coaching, patient coaching, spanish

Additional Skills & Qualifications:

Preferred to have a healthcare cert: CPHT, LPN, or MA. Must be comfortable sitting all day making outbound calls on an auto-dialer.

Experience Level:

Intermediate Level

About Aston Carter:

Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.