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Phillips Edison and Company Ltd Customer Solutions Specialist in Cincinnati, Ohio

The Customer Solutions Specialist is responsible for the collection of past due accounts and providing excellent customer service, including managing the effective resolution of all tenant complaints and requests. The Customer Solutions Specialist will receive daily direction from a Senior Customer Solutions Specialist, with additional direction from the Regions Vice President and Director of Portfolio Management. Essential Duties and Responsibilities: *Review open accounts for collection efforts and make outbound collection calls in a professional manner while keeping and improving tenant relations. *Make collection calls on all past due balances in conjunction with default letters and escalated critical past due accounts. *Reach out to tenants regarding cash application of charges that do not have remittance or clear direction and work with Accounting to have it applied appropriately *Responsible for tracking and resolving outstanding payment issues and generate aging reports in a timely manner. *Communicate with tenants about billing discrepancies and questions. *Negotiate with tenants in non-payment cases. *Identify issues attributing to account delinquency and discuss them with management. *Mail correspondence to tenants to encourage payment of delinquent accounts. *Receive tenant complaints and requests, and work with internal departments to facilitate the affective resolution of all matters. *Answer internal business partner questions and concerns regarding tenant balances in a timely manner. *Meet with the Portfolio Management Team on an as-needed basis to provide information on collection progress, suggest tenant accounts to be escalated to litigation and request guidance on unresolved matters. *Perform additional duties as assigned Education / Experience Requirements: *Detail-oriented individual with a minimum of 3 years Account Receivable and/or Collection experience. *Associates or Bachelors Degree preferred *Display a positive, proactive attitude with strong organizational skills *Must be able to prioritize and multi-task in a high-volume, deadline-oriented environment with frequent interruptions. *Provide exceptional customer service with strong communication skills, both on paper and over the phone. *Excellent computer skills, proficiency with Excel preferred. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c) Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gend