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Title: Financial Aid Counselor

Job Overview: Responsible for counseling of students and parents, processing of financial aid data records including verification and the packaging of financial aid awards for students. Ensures the effective and efficient delivery of financial aid within the guidelines established by federal and state agencies to all eligible students.

The Financial Aid Counselor may perform the following duties:

  • Works with the Director of Financial Aid to provide overall support, including delivery of federal, state, and institutional aid.

  • Ensures the accurate interpretation and implementation of financial aid services.

  • Liaisons to specifically designated divisions, including individuals in admissions, academic, and student services areas to provide counseling and resolve problems Counsels prospective students and families on the financial aid process via letters, telephone calls, emails and personal appointments.

  • Tours prospective students/families/organizations as requested.

  • Perform need analysis, formulate financial aid packages, verify data, and utilize professional judgment in the readjustment of financial aid packages during the year on the basis of changed financial circumstance.

  • Monitors internal expenditures of assigned programs and insures that discrepancies between financial aid awards and student accounts are reconciled promptly.

  • Applies loans/scholarship awards to TCCNHS billing to ensure a timely and accurate billing and collection process.

  • Maintain the accuracy of financial aid files and ensure the security of financial aid student data and forms.

  • Assist the Director of Financial Aid with maintaining and updating all documents, letters, budgets, and processes associated with the financial aid information system PowerFAIDS and NetPartner

  • Certifies Federal Direct Loans and authorizes release of the (Subsidized and Unsubsidized) loans and Pell grants.

  • Process and award eligible students any State or institutional grants and scholarships.

  • Completes verification for those students identified by the Department of Education.

  • Monitors scholarships with accurate budgets to prevent over awards, adhering to specific criteria.

  • Conducts financial aid presentations at Orientation and all admissions programs.

  • Utilizes memos and meetings with students to keep them informed about current financial aid matters.

  • Communicates with incoming and current students regarding financial aid programs, options, responsibilities and policies; explains Federal and State eligibility criteria and available resources Represents the college both on and off campus to prospective students, parents (when applicable), secondary school counselors and other individuals or organizations involved in the college/career selection process.

  • Fulfills public speaking requests for admissions and financial aid information.

  • Works closely with Registrar/Bursar to ensure understanding of student charges and credits.

  • Acts as resource of available grants/loans/scholarships to TCCNHS students.

  • Assists the Director or Assistant Director of Marketing and Recruitment, with the planning and implementation of recruitment activities.

  • Updates/revises admissions and financial aid information that is disseminated to the public via written or electronic media.

  • Participates in developing and implementing a college marketing plan which will reach out to new populations for recruitment.

  • Assists with the building and maintaining of financial aid student database.

  • Produces financial aid statistics as requested.

  • Assist with preparations for annual compliance audit. Performs other duties as assigned.

Education: Bachelor’s Degree in related field required, Master’s Degree preferred.

Experience: Minimum of two years’ experience in higher education admissions and financial aid policies and procedures

Required Skills & Knowledge:

  • Working knowledge of Federal and State student financial aid programs and policies

  • Experience with PowerFAIDS application software preferred but not required

  • Outstanding computer, financial database and analytical skills

  • Ability to handle sensitive information in a confidential and discreet manner

  • Strong organizational ability, high energy and the ability to work as a team member in an enrollment management setting

  • Ability to travel (valid driver’s license required) with ability to load and transport admissions materials, displays and equipment. Some evening and weekend work may be required

  • Ability to work with minimal supervision and the ability to prioritize effectively

  • Excellent communication and strong interpersonal and writing skills are necessary, including public speaking and telephone skills and the ability to represent the College in a positive way to diverse populations.

  • Demonstrated ability to analyze data

  • Attention to detail and timelines is critical

  • High commitment to proactive customer service with students, families and co-workers

  • Flexibility, positive attitude and strong work ethic

  • Complete understanding of confidentiality and FERPA guidelines