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Hard Rock International CASHIER - BUFFET PART TIME in Cincinnati, Ohio

The Cashier is responsible for the accurate handling of restaurant financial transactions. This position ensures prompt and courteous service to all restaurant guests.

  • Be thoroughly familiar with all menu items, including ingredients and food allergens, and wine list in order to assist guests and answer questions accurately.

  • Ensure restaurant is clean and in order at all times, including tables, chairs, floors, walls, ceilings, lighting, temperature, music, memorabilia, and décor.

  • Ensure cashier stand is fully stocked with pens/pencils, note pads, credit card vouchers, menus, daily function sheet, and cash handling and other forms.

  • Process guest transactions, including sales, payment processing, and making change, according to POS and cash handling procedures.

  • Answer restaurant phone. Take phone orders, as needed.

  • Maintain positive and professional communication with all staff.

  • Provide recognition to others, including co-workers, supervisors, managers, and directors.

  • Ensure a healthy and safe work environment for co-workers and guests.

  • Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.

  • Promote property outlets to guests.

  • Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.

  • Resolve guest complaints using property procedures.

  • Create a positive environment in which all employees have the ability to maximize their potential.

  • Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.

  • Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.

  • Always smile and offer a warm greeting to all.

  • Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.

  • Take initiative to offer assistance throughout the property.

  • Operate ethically to protect the Hard Rock brand.

  • Perform additional duties as requested by department managers and supervisors.

  • Communicate with supervisors and managers to ensure that assigned duties are completed to standard.

  • Maintain confidentiality of guest, employee, and company information.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

  • Previous work experience in service for at least 1 year.

Requisition Number: 2020-13683

External Company Name: Hard Rock Cafe International (USA), Inc.

External Company URL: www.hardrock.com

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