USACares Jobs

Job Information

HealthPRO - Heritage New Patient Referral Coordinator in Chula Vista, California

The New Patient Referral Coordinator is responsible for effectively and efficiently verifiying all new patient eligibility for outpatient clinics.


  • Enters in all new referrals to EMR.

  • Verifies insurance coverage and eligibility.

  • Submit authorizations.


  • Verifies ALL New Patient eligibility.

  • Enters in ALL New Referrals or PT, ST, OT (demos/insurance/referral reports).

  • Calls to schedule their initial EVAL.

  • Sends out Post card to New referrals.

  • Calls MD office for referral corrections or discrepancies.

  • Submits and Corrects authorizations for new referrals.

  • Insurance language and understanding of benefit checks to explain to patients.

  • Tricare, CHG and VA, Dept of Labor auth submissions on Portal.

  • Heavy data entry, heavy phone calls when verifying insurances.

  • Ability to multitask and enter in referrals in a timely manner, ideally entered an called within 2 days of received referral.

  • Minimum 2 years of related experience.

  • Excellent interpersonal and presentation skills.

  • Experience in Databases, Word, Excel and Internet research.

  • Exceptional customer service focus.

  • Ability to communicate effectively via telephone and email.

  • Excellent work ethic.

  • Excellent organizational skills, attention to detail, accuracy and follow through.

  • Must be able to multi-task and juggle multiple projects.

  • Ability to work effectively as a team.

Requisition ID: 2021-46487

External Company Name: Healthpro Heritage, LLC

External Company URL:

Full Name: First Last: Rachel Rodriguez

Number: 858-514-0375