Exelon Sr. Services Analyst - IT in CHICAGO, Illinois
At Exelon, we've got a place for you!
Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.
Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.
Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!
PRIMARY DUTIES AND ACCOUNTABILITIES:
As a Sr Service Analyst IT responsible for working with Corporate Legal business partners on technology needs. Key areas of focus will include Operations / Production support for applications and Technology Roadmap
Responsible for engaging with
Corp Legal business stakeholders
Managed Service vendor team / Software Product vendors for application support services
Internal IT stakeholders for Architecture reviews, Infrastructure, etc
Perform, manage and appropriately document work activities relating to systems, sub-projects, or processes utilizing ITIL concepts.
For operations and application maintenance and support: plan and lead IT activities required to manage service level agreements.
For enhancements: plan, analyze, and deliver high quality software solutions in accordance with IT project management standards.
Work closely with business partners to understand requirements and guide application systems evolution.
Assist in creation of documentation for systems and services.
Use best practices to improve systems and services provided to business unit partners, and monitor adherence within Team/Managed Service Provider to standards as defined within the Management Model.
Maintain and enhance engagement with business and IT partners and other stakeholders
Establish positive team environment by proactively assisting and training less experienced personnel.
Provide performance and development feedback as required
Maintain technical knowledge and business acumen within own discipline or function.
Utilizes understanding of customer's business needs, processes, and workflows to determine requirements for an integrated identity and access management capability
Applies technical expertise to plan, analyze, maintain or support required systems and processes
Helps other team members learn appropriate theories, practices and principles that relate to their skill set portfolio
As assigned, manage working relationship with outsourcing partners
Expected to work under minimal supervision
Bachelor’s degree in Computer Science or related discipline and typically 5 to 8 years relevant experience in application development or operations support; or equivalent combination of education and work experience
Experience with large enterprise-wide systems design, development, and support
Strong system architecture skills, with the ability to view the overall picture of an application as well as integrations
Ability to work with business users to define requirements and translate into system design
Familiarity with ITIL concepts of change management, release management, patch and vulnerability management, and incident response processes and protocols
Experience working with managed service sub-teams and knowledge of IT project management
Familiarity with principles of Application Portfolio Management (APM), including business analysis, work planning, quality controls, operations and support, and project management.
Familiarity with infrastructure technologies: Active Directory, Exchange, Mainframe, Network Topologies, Job Scheduling, event monitors, Interface models (HTTP, SOA)
Strong problem solving and analysis ability
Excellent communications skills (written and verbal) and ability to work with remote teams
Experience in Legal Technology areas
Experience in Matter and Case Management software (e.g. Simple Legal, Team Connect, etc)
Experience in Document Management Software (e.g. OpenText eDocs, iManage, etc)
Experience in Electronic Discovery (eDiscovery) products (E.g. Clearwell, Relativity, Exterro, Microsoft Security Compliance Center)
Knowledge of Cloud-based systems like Azure, AWS includes cloud-hosted Applications, technologies, and methodologies
Experience with Oracle, MS SQL Server and other databases and related querying and reporting tools
Understanding of Windows & Unix (Solaris, Linux) technologies, including similarities and differences
Experience in regulatory compliance environments such as: Sarbanes-Oxley, NERC CIP, HIPAA, PCI
Experience with complex, integrated, large-scale Enterprise systems; understanding of applications architectures for “a system of systems”, cloud and on-prem systems, workflows and business processes.
Deep experience with application software development lifecycle models, both waterfall and iterative.
Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.
VEVRAA Federal Contractor
EEO is the Law Poster