USACares Jobs

Job Information

Qualtrics Solutions Engineer, West in Chicago, Illinois

The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.

Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.

We believe every interaction is an opportunity. Are we yours?

The Clarabridge Difference:

At Clarabridge, we are obsessed with delivering innovative customer experiences leveraging the voice of the customer from phone calls to chat to social to survey. With over a decade of experience in designing and delivering industry-recognized best-in-class text and speech analytics, we have enabled thousands of global brands to transcend from insights to action. You are a consumer, you have expectations, would you like to make a difference in the products you use, the service you receive? Join our team and you can!

Joining the Pre-Sales/Solutions Engineering Team:

We are looking for top sales talent that can provide technical oversight and support, but most importantly, business value understanding to our prospective clients and growing customers. Not only is great communication and presentation skills a must, we are looking for creative minds to that can think quickly, improvise, and connect with our clients in order to help them realize the full benefits of our platform and offerings. We’re asking for a lot, we know, but as an ambassador of all Clarabridge products for our target companies, you will be the primary resource for our field Sales team. Our Solutions Engineers are business value forward with the ability to demonstrate and explain how the platform will deliver value in a wide variety of situations. Clarabridge’s primary customers are Fortune 1000 and Fortune 500 companies, so any previous experience working with large, global brands and supporting complex, seven-figure deals is a huge plus.

A Typical Day for a Solutions Engineer:

  • As the Subject Matter Expert in the Clarabridge Platform, demonstrate the art of the possible for primary business stakeholders – essentially a day in the life leveraging Clarabridge for their business

  • Design and deliver engaging product presentations that demonstrate an in-depth understanding of both the Clarabridge product suite, its functions, features, value, and ROI

  • Configure, optimize, and customize the Clarabridge solution for Proof of Concept (POC) deployments to ensure a smooth, hassle-free demo for our prospective clients

  • Respond to RFPs, RFIs, with a narrative for success

  • Work cross-functionally within Clarabridge to assist with Product Management, Product Marketing needs, and competitive research

  • Be the go-to resource for new and existing customers who are looking for information on Clarabridge, its products, and on changing trends within the Customer Experience Management industry

  • Strategize—with your team, in your sales proposals, through responses to RFPs and RFIs, during your onsite client visits—about the ways in which Clarabridge’s products can contribute to a company’s overall Voice of the Customer solution

  • Have your suitcase ready—you’ll be traveling to client sites domestically and internationally approximately 25% of the time

Our Team Expertise:

  • Ability to lead pre-sales technical discussions, product presentations, demonstrations, POC implementations, and ongoing sales consultation

  • Self-starter with 4-7+ years relevant experience in Solution Selling, Pre-Sales (not technical architecture), SaaS/Cloud products;

  • Experience in presenting technology to C/VP level buyers as a business solution in a variety of industries – Healthcare, Financial Services, CPG and High-Tech experience is a plus

  • Will be responsible for using the Clarabridge suite to identify, quantify, and speak to business challenges and needs and solution opportunities

  • Experience with CEM technologies in one or more vertical markets and/or horizontal applications – and understanding of Contact Center, Speech Analytics, and Text Analytics technologies is a plus

  • You have a great track record of supporting complex deals that requires a full journey understanding of the customer in terms of business and technical needs

  • Ability to develop rapport and establish strong relationships with all levels of the sales organization and other departments within Clarabridge

  • Demonstrated creative problem solving, verbal, and written skills focused on positioning, business justification, and closing techniques.

  • Multi-tasking is a way of life, and you can handle multiple, competing priorities well

  • Bachelor’s Degree (not required) or Certifications with a focus on Business, Marketing, Analytics, or Computer Science backgrounds)

Why Choose Clarabridge

  • Work life balance is vital to our success. Our benefits package is incredible and while our job is to seek relationships with our customers, it is also important to cultivate internal relationships through frequent events, games, outings, etc.

  • Advancement and career opportunities are readily available as we are growing quickly and if you want it, you can seek it.

  • We are a private company that is leading change in the market – now is the time to join us!

Qualtrics is an Equal Opportunity employer. Individuals seeking employment at Qualtrics are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.