USG Corporation Senior Collections Analyst in Chicago, Illinois
* *POSITION SUMMARY
This position is responsible for day to day invoicing and collections activities for a portfolio of customers that purchase job-specific Interiors products from USG Ceilings Plus. This position will work closely with the sales, operations, accounting and third party collection counsel teams to improve timeliness of cash collections and minimize the company’s bad debt. This position will also provide guidance on escalated collections issues. This position will work closely with our customers to execute best in class collections activities in a manner that treats all customers with respect and builds trust through the collection process.
_KEY ACCOUNTABILITIES AND RESPONSIBILITIES_
* The Senior Collections Analyst will be responsible for performing the following activities for USG Ceilings Plus portfolio of customers:
o Maintain accurate and updated contact information for customers and maintain accurate details for all active jobs
o Generate customer invoices and credits per approval
Execute collection activities for all Ceilings Plus customers
o Monitor customer collection activity and make recommendations on changes to customer/job risk rating as appropriate o Escalate collections to Collections Manager as required o Ensure collection risk protection measures (i.e. joint checks, lien notices, bond claims, etc) are in place based on terms of sale for high risk and business-critical customers/jobs o Process customer waivers timely and accurately Ensure protection and collection of past due customers o Build effective relationships with customers, GCs and external collections counsel * Responsible for working with management, business leadership, sales, operations and third-party collections counsel to best serve our customers. * Communicate with Collections Manager regarding department collection trends, performance metrics and status reports on higher risk customers/jobs. _COMPETENCIES/SKILLS_
Process Expertise * Demonstrate collections expertise required to support the highest risk and most sensitive customer base in the job-specific construction industry. * Demonstrates understanding of upstream (i.e. Credit, Sales, Project Operations) and downstream (i.e. Cash Application and Dispute Resolution) processes and their relationship with the collection process and the impact to our corporate objectives. Effectively anticipates the impact of changes to the collection process as a result of process changes up and down stream. * Ensures all team members know the roles involved in end to end process. Anticipates role changes in response to process changes. * Provides assistance with issue resolution to other team members on a regular basis. * Recognizes issue trends and performs root cause analysis to identify long term solutions. * Consistently utilizes performance metrics to support and communicate collections results. Understands how changes in these performance metrics impacts USG’s goals. Vendor Partnerships * Anticipates service provider (i.e., collections counsel, lien notice agencies, etc.) requirements to improve collections process execution efficiency and effectiveness. * Escalates issues with Manager as appropriate. * Maintains effective communication with service providers. Customer Relationships * Responds in a timely and professional manner to customer requests and issues. * Strong customer facing interaction skills. * Ensures customer value when implementing continuous improvement solutions. Able to communicate value in terms meaningful to the customer. * Has a good understanding of internal and external customers’ relative needs and priorities. * Avoids conflicts of interest and handles confidential information appropriately. Build our Capabilities * Participates in development and implementation of medium complexity continuous improvement projects. * Regularly analyzes trend/metrics. Will suggest and implement improved processes. * Creates an environment that promotes continuous improvement at all levels. Leadership, Teamwork and Communication * Ability to speak and write in clear and concise manner. Tailors message for target audience. * Supports the efforts and objectives of the team. * Is able to develop strong relationships with customers and stakeholders. * Demonstrates a willingness to assume a leadership role. * Projects confidence; is passionate and enthusiastic about the goals and objectives of the department.
Education * Bachelor’s degree required in business or related field. Years of Experience * 6 years in credit/collections, at least 2 in the construction industry working with lien and bond rights Required Skills * Demonstrated experience in working in a collaborative team environment. * Strong negotiating/influencing skills. Ability to interact with and serve major customers, sales and operations personnel. * Demonstrated experience working in the construction industry with knowledge of lien and bond rights across the US * Proficient with Microsoft Office suite of applications * Excellent communication skills, both verbal and written. Preferred Skills * GetPaid or other integrated collections software experience. * Possess current Notary Public designation /EOE including disability/veteran/
Organization: *Corp-Financial Shared Services-144-5
Title: Senior Collections Analyst
Requisition ID: HQ 11357
We are an Equal Employment Opportunity Employer and do not discriminate on the basis of race, color, religion, gender, national origin, age, non-disqualifying physical or mental disability, sexual orientation, transgender status, sexual identity, veteran status, genetic information or other criteria prohibited by law.