Danaher Corporation Manager, Field Application and Implementation Management Specialist in Chicago, Illinois
The Field Application and Implementation Management Specialist (FAIMS) Manager be will be responsible for the leadership, coordination and management of large Health System Implementations (HSI) field activities ensuring system installations, customer trainings, troubleshooting and customer implementation expectations are met. Primary responsibility is to direct, lead, coach, and develop a team of field application specialists to provide timely and outstanding customer training and support for a premium product line.
ESSENTIAL JOB RESPONSIBILITIES:
Oversees overall performance of the FAIMS members in the US with oversite of designated aspects of Health System Implementation (HSI) projects (quality, scope, schedule, and on-time delivery).
Strategic development and execution of technical and customer training programs.
Directing, inspiring, coaching, and motivating associates to succeed in expectations set forth.
Develop and maintain FAIMS weekly activity databases.
Review and promote FAIMS customer survey responses and respond to inquiries.
Hire, assess, train and develop high quality FAIMS members and recommend changes as necessary. Establish and execute training plans for new hires.
Ensure adequate records are delivered and maintained per regulatory guidelines.
Maintain team related bowlers.
Maintain budget for assigned area.
Provide support to sales team to achieve sales goals.
Interface with Technical Support, Service and Customer Support.
Manage FAIMS calendar and activities.
Mobilize team for company directives
Organize and lead FAS meeting including weekly team discussions providing technical and company updates while encouraging team sharing
Responds and participates in company audits.
Provide monthly reports highlighting FAIMS activities.
Provide coaching for customer trainings and soft sales.
Routine travel with FAIMS members.
Establish and execute training plans for new hires.
Develop and/or proof-read training documents and manuals.
Develop and update training and administrative tools.
Craft presentations for trainings, regional meetings and user group meetings.
Routine calls with Regional Directors Acute and Alternate site of the assigned of area.
Attend and/ advises on assigned region’s meetings.
Coordinates with Regional Directors for Acute and Alternate Site to understand and achieve sales goals.
Manage Cepheid Training Center support
Align with all other FAS Managers to standardize message to FAS and FAIMS teams.
Serve as liaison between field and in-house technical support.
Interface with Scientific team to provide scientific updates and trainings to team.
Develop and promote incentive programs.
Development and coaching on customer facing skills.
Develop and deliver yearly team and individual expectations.
TRAINING RESPONSIBILITIES: (REQUIRED)
Complete all assigned and required training satisfactorily and on time
Ensure Associates attend and complete all required training satisfactorily and on time
Education and Experience (in years):
Bachelor’s degree with 9 + years of related work experience OR
Master’s degree in field with 7 + years of related work experience OR
Doctoral degree in field with 3+ years of work experience.
Minimum of 3 years of Medical Technologist/Clinical Laboratory Scientist experience OR
Minimum of 3 years’ experience in project management OR
Minimum of 2 years’ experience working in commercial operations.
Knowledge and skills:
- 1 – 3 years management experience and 5+ years medical and/or technical experience in hospital, clinical laboratory, and/or life science markets
Required competencies and behaviors:
Demonstrated excellent leadership skills
Demonstrated excellent customer relations/service skills
Self-motivated and independent problem solving
Goal oriented, results driven
Strong interpersonal and communication skills
Works independently and team orientated
Networking skills to grow the business
Proficient in computer skills (Excel, Word, PowerPoint, Lotus Notes/Outlook)
Preferred experience and skills:
- Experience with CRM, SAP or similar
Physical Demands & Working Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing the duties of this job, the employee is routinely required to walk, sit, stand, use hand to handle or feel objects, utilize tools or controls; reach with hands and arms; balance, stoop, bend, talk and hear.
The employee must occasionally lift and/or move up to 35 pounds.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Repetitive movements (computer and cartridge set up) and long periods of screen time and office hours.
This position will require heavy travel by car and flying in and out of airports with possible long wait times.
Work environment: While performing the duties of this job, most work is in a lab environment setting. Lighting and temperature are adequate. The noise level in the work environment is usually moderate to loud.
May be requested to work overtime and weekends for special program events
Travel: Up to 50% of time with overnights
Other: Valid driver license
Vendor credentialing: A function of this position is the ability to pass vendor credentialing requirements imposed by assigned customers, which can include, by way of example only, periodic background checks and drug screening, immunizations, and training, and may vary by customer and change from time-to-time. The Company pays the cost for any such vendor credentialing requirements.
Demonstrated expertise in creating project deliverables such as project charter, project management plan, status reports, project timesheets, Gantt Charts, communications plan, schedule and/or record.
Demonstrated expertise in articulating product verification discussions with multi-site implementations.
Field Service Engineers
Clinical Solutions Team
Key opinion leaders
The statements in this description represent typical elements, criteria and general work performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills for this job.
As part of the Danaher family of companies, our work at Cepheid is supported by a global science and technology innovator. In addition to Danaher’s unrivaled leadership training and professional development programs, this relationship also provides expanded career opportunities across industries and brands. Together, we are united by a shared purpose: Helping Realize Life’s Potential.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .
Operating Company: Cepheid