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JPMorgan Chase J.P. Morgan Payments Client Engagement Sr. Associate in Chicago, Illinois

Primary Responsibilities

  • Drives the J.P. Morgan Payments engagement and loyalty pipeline; partnering with internal and external stakeholders to manage development and deliver automated communications journeys across J.P. Morgan Payments that educate and empower clients

  • Owns always-on programs that follow the client lifecycle to drive self-service, user education and retention such as Welcome Journey, Early Engagement, and Retain/Grow/Spend initiatives.

  • Collaborates with the Martech and Automation hub to leverage the latest in available technology and create a responsive client experience

  • Produces clear and succinct written and verbal communications and knows how to structure and frame messages for different audiences.

  • Completes Job trafficking of business requirements of each campaign including Legal and Compliance review

  • Ensures quality and timeliness of project results

  • Tracks pertinent inputs and outputs required for execution of a request

  • Monitors specific project details, and creates standard or ad hoc program performance reports

  • Obtains all Audit and Campaign Approvals

  • Logging and tracking work as required by team procedures

  • Escalating issues and risks in a timely manner to prevent negative impacts to the client experience

  • Proactively looks for ways to improve processes and procedures that enable nimble response for clients; drives efficient use of resources within JPMC firm-wide and CCB-level controls and standards


  • 5 -7 years of experience in the financial services market as well as expertise in marketing services, operations and/or campaign/project management and/or communication management.

  • Experience in developing client journeys that strengthen and retain relationships preferred

  • Strong written and verbal communication skills and attention to detail combined with solid project management ability

  • Comfortable working in an extremely fast paced, collaborative environment; meet deadlines and prioritize accordingly

  • Ability to manage to tight deadlines with a mindset for flexibility and results (results driven is something I'd sneak in somewhere)

  • Energetic with a style that promotes best in class client experience and a culture of collaboration and teamwork, along with the ability to work independently to drive business results

  • A critical thinker with the ability to understand, dissect and analyze information and provide sustainable solutions; is capable of challenging the norm and making recommendations

  • Ability to generate support from a wide-range of stakeholders and create a strong network of relationships at all levels of the organization

  • Ability to facilitate effective meetings with subject matter experts and leadership

  • Highly proficient in Microsoft Office (Excel, Word, PowerPoint) and SharePoint

  • College degree or equivalent experience; Bachelor's Degree preferred

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.

Equal Opportunity Employer/Disability/Veterans